Import Coordinator - Ocean

Forward Air Corporation; Euless (TX); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Forward Air Corporation in Texas is seeking an Import Coordinator - Ocean to help manage international ocean imports from vessel arrival through inland delivery. You will coordinate shipments, review documents, and enter data into CargoWise.

The role requires strong organization and communication, familiarity with Ocean import processes, and the ability to work on-site. Travel for related meetings may be required, and you will support billing accuracy and customer inquiries.

Formación

• High School diploma or GED; degree in logistics preferred.
• Experience in logistics or transportation operations.
• Familiarity with ocean import processes and CargoWise.
• Ability to follow defined procedures and meet deadlines.

Responsabilidades

• Coordinate ocean import shipments from vessel arrival to final delivery.
• Process and review import documents like bills of lading.
• Enter shipment data in CargoWise and other systems.
• Track customs clearance, port availability, and inland milestones.
• Communicate with steamship lines, brokers, drayage, and internal teams.
• Ensure compliance with U.S. import regulations.
• Identify risks and escalate delays or issues.
• Support billing accuracy and charge validation.
• Handle customer inquiries on shipment status.
• Maintain organized shipment records and documentation.
• Provide support during peak volumes or disruptions.
• All other duties as assigned.

Conocimientos

Ocean imports

CargoWise

TMS systems

Documentation

Communication

Educación

High School Diploma

GED equivalent

Logistics degree preferred

Herramientas

Windows OS

MS Excel

Office 365

Descripción del empleo

Job Description

The Import Coordinator - Ocean supports international ocean import operations by assisting with shipment coordination from arrival through inland delivery. They process documentation, track shipment milestones, and coordinate with carriers, brokers, and drayage providers. They support timely clearance and delivery while maintaining accurate shipment records.

Responsibilities

• Assist with coordinating ocean import shipments from vessel arrival through final delivery.
• Process and review import documentation, including bills of lading and arrival notices.
• Enter and maintain shipment information accurately in CargoWise and other systems.
• Track customs clearance, port availability, and inland delivery milestones.
• Communicate with steamship lines, NVOCCs, customs brokers, drayage providers, warehouses, and internal teams.
• Follow U.S. import regulations, carrier requirements, and internal SOPs.
• Identify risks related to delays, documentation, demurrage, or detention and elevate as needed.
• Support validation of charges and billing accuracy.
• Respond to customer inquiries related to shipment status and delivery timing.
• Maintain organized shipment documentation and records.
• Provide support during peak volumes or operational disruptions.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.
• Prior experience in logistics, transportation, or related operations roles.
• Basic understanding of ocean import processes and containerized freight preferred.
• Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
• Strong organizational and communication skills.
• Strong attention to detail and time‑management skills.
• Ability to follow defined procedures and meet deadlines.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.