Import Coordinator - Ocean

Forward Air Corp.; Euless (TX); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Holiday pay

Job summary

Forward Air Corp. is seeking an Import Coordinator – Ocean to support international ocean import operations from vessel arrival through inland delivery.

You will process documentation, track shipment milestones, and collaborate with carriers, brokers, and drayage providers to ensure timely clearance and delivery. Responsibilities include coordinating shipments, reviewing import documents, and maintaining shipment data across CargoWise and other systems, while adhering to regulations and internal

Qualifications

• Education: HS diploma or GED; degree preferred.
• Experience in logistics, transportation, or related operations.
• Experience with CargoWise or similar TMS.
• Strong organizational and communication skills.
• Ability to follow procedures and meet deadlines.

Responsibilities

• Assist with coordinating ocean import shipments from vessel arrival through final delivery.
• Process and review import documentation, including bills of lading and arrival notices.
• Enter and maintain shipment information accurately in CargoWise and other systems.
• Track customs clearance, port availability, and inland delivery milestones.
• Communicate with steamship lines, NVOCCs, customs brokers, drayage providers, warehouses, and internal teams.
• Follow U.S. import regulations, carrier requirements, and internal SOPs.
• Identify risks related to delays, documentation, demurrage, or detention and escalation as needed.
• Support validation of charges and billing accuracy.
• Respond to customer inquiries related to shipment status and delivery timing.
• Maintain organized shipment documentation and records.
• Provide support during peak volumes or operational disruptions.
• All other duties as assigned to meet evolving business needs.

Skills

Strong organizational skills

Strong communication skills

Attention to detail

Time management

Education

High School Diploma or GED

Bachelor's degree in logistics or related field

Tools

CargoWise or similar TMS

MS Office

Job description

• Locations 3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

The Import Coordinator - Ocean supports international ocean import operations by assisting with shipment coordination from arrival through inland delivery. They process documentation, track shipment milestones, and coordinate with carriers, brokers, and drayage providers. They support timely clearance and delivery while maintaining accurate shipment records.

Responsibilities

• Assist with coordinating ocean import shipments from vessel arrival through final delivery.
• Process and review import documentation, including bills of lading and arrival notices.
• Enter and maintain shipment information accurately in CargoWise and other systems.
• Track customs clearance, port availability, and inland delivery milestones.
• Communicate with steamship lines, NVOCCs, customs brokers, drayage providers, warehouses, and internal teams.
• Follow U.S. import regulations, carrier requirements, and internal SOPs.
• Identify risks related to delays, documentation, demurrage, or detention and escalation as needed.
• Support validation of charges and billing accuracy.
• Respond to customer inquiries related to shipment status and delivery timing.
• Maintain organized shipment documentation and records.
• Provide support during peak volumes or operational disruptions.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.
• Prior experience in logistics, transportation, or related operations roles.
• Basic understanding of ocean import processes and containerized freight preferred.
• Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
• Strong organizational and communication skills.
• Strong attention to detail and time‑management skills.
• Ability to follow defined procedures and meet deadlines.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.