Import Coordinator

Aston Carter; United States; On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Life Insurance

Disability insurance

HSA

Transportation benefits

PTO & Vacation

Job summary

Aston Carter is seeking an Import Coordinator to ensure accurate and timely processing of import shipments. You will review documentation, enter data, coordinate delivery orders, and support logistics operations in a fast-paced office.

This 100% onsite role supports Cordova, TN and requires strong attention to detail and proactive communication. Responsibilities include updating records in Cargowise, obtaining quotes, and ensuring on-time delivery while maximizing department profitability.

Qualifications

• Ability to interpret import documentation accurately.
• Experience with data entry and administrative support in logistics.
• Strong customer service skills for shipment inquiries.
• Knowledge of import processes, order entry, dispatch, and freight coordination.
• Proficiency with Microsoft Office and Outlook.
• Experience with bills of lading and arrival notices.
• Clear verbal and written communication.
• Follow up on shipment matters until resolution.
• Work in a fast-paced logistics environment.
• Familiarity with freight forwarding operations.
• Invoicing and reconciling delivery charges.

Responsibilities

• Review import documentation to determine details for processing shipments.
• Perform piece count reconciliation to ensure quantities match records.
• Enter shipment, customer, and billing data into internal systems.
• Update arrival notices to keep shipment status current.
• Trace freight to identify location, status, and delays.
• Maintain Cargowise filters for clean data management.
• Create delivery orders and instructions to coordinate freight movement.
• Obtain quotes from truckers and warehouses for cost efficiency.
• Maximize department profit by evaluating service options and equipment.
• Coordinate equipment for deliveries to meet requirements.
• Obtain proof of delivery and verify destination.
• Reconcile delivery charges and resolve disputed invoices.
• Assist Import Customer Service Representatives with daily tasks.
• Clean up Cargowise filters to improve accuracy and speed.
• Communicate with internal teams and providers to resolve issues.

Skills

Import documentation interpretation

Data entry

Customer service

Import processes

Microsoft Office

Bills of lading

Communication

Freight forwarding

Invoicing

Tools

Cargowise

Job description

Import Coordinator

The Import Coordinator plays a key role in ensuring accurate and timely processing of import shipments. This position focuses on reviewing and interpreting import documentation, maintaining precise data entry, coordinating delivery orders, and supporting logistics operations to maximize efficiency and profitability. The role requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a fast‑paced office environment.

Responsibilities

• Review import documentation and determine all pertinent details required for processing shipments.
• Perform piece count reconciliation to ensure shipment quantities match documentation and system records.
• Complete accurate data entry of shipment, customer, and billing information into internal systems.
• Look up and update arrival notice information to keep shipment status current and visible to stakeholders.
• Trace freight as needed to identify shipment location, status, and potential delays.
• Assist with updating and maintaining Cargowise system filters to ensure clean and efficient data management.
• Create delivery orders and delivery instructions as needed to coordinate the movement of freight.
• Obtain quotes from truckers, warehouses, and related service providers to support cost‑effective logistics planning.
• Maximize profit margins for the department by evaluating service options and equipment needs for deliveries.
• Determine and coordinate the equipment needed for deliveries to meet shipment and customer requirements.
• Obtain proof of delivery and verify that shipments have reached their destination as scheduled.
• Obtain delivery charges, reconcile invoices, and resolve disputed charges with service providers.
• Assist Import Customer Service Representatives with daily functions and shipment‑related tasks as needed.
• Perform periodic clean‑up of Cargowise system filters to improve data accuracy and system performance.
• Communicate effectively with internal teams, customers, and service providers via email and phone to resolve shipment matters and provide updates.

Essential Skills

• Demonstrated ability to interpret and process import documentation accurately.
• Experience with data entry and administrative support in a logistics or freight‑related environment.
• Strong customer service skills with the ability to handle shipment inquiries and issues professionally.
• Knowledge of import processes, order entry, dispatch, and freight coordination.
• Proficiency in Microsoft Office and Microsoft systems, including Outlook and email communication.
• Ability to manage documentation processes such as bills of lading and arrival notices.
• Strong verbal and written communication skills for clear interaction with customers and service providers.
• Ability to follow up and follow through on shipment matters until resolution.
• Capacity to shift tasks quickly and efficiently without frustration in a dynamic work setting.
• Critical thinking skills with the ability to identify problems and propose practical solutions.
• Ability to work effectively in logistics and freight forwarding operations.
• Competence in invoicing and reconciling delivery charges, including disputed amounts.

Additional Skills & Qualifications

• Professional appearance and demeanor suitable for an office environment.
• Positive attitude and a team‑oriented mindset.
• Self‑starter and “go‑getter” who takes initiative and works proactively.
• Willingness to assist where needed, including stepping in without being asked when appropriate.
• Receptive to receiving instructions and open to guidance and feedback.
• Ability to recognize when to shift from email communication to a phone call to resolve issues more effectively.
• Promotable mindset with a desire to grow and take on additional responsibilities.
• Strong organizational skills and ability to handle multiple tasks simultaneously.
• Comfort working in a freight forwarder or logistics setting.
• Familiarity with Cargowise or similar logistics and freight management systems is beneficial.

Work Environment

This role is 100% onsite in an office environment. The Import Coordinator works closely with logistics, customer service, and freight forwarding teams, using systems such as Cargowise, Microsoft Office, Outlook, and email for daily operations. The setting is professional and fast‑paced, with a focus on accuracy, collaboration, and responsive communication. Employees who transition to full‑time status have access to strong benefits, contributing to an attractive and supportive workplace culture.

Job Type & Location

This is a Contract to Hire position based out of Cordova, TN.

Pay and Benefits

The pay range for this position is $22.00 – $22.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cordova, TN.

Application Deadline

This position is anticipated to close on Jul 17, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.