Import Coordinator

Weida Freight System, Inc.; California; On-site; USD 48,000 - 64,000; Full time

Job summary

Weida Freight System, Inc. is seeking an Import Customer Service Representative with freight forwarding experience to handle the full import process for ocean and air shipments. You will manage customer communication and ensure smooth cargo movement from origin to destination.

You will coordinate with overseas agents, carriers, customs brokers, and truckers, prepare all required documents, track shipments, and maintain data in CargoWise, while ensuring compliance with U.S. regulations and SOPs.

Qualifications

• 2+ years of experience in import freight forwarding.
• Strong understanding of import documentation and U.S. procedures.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate and manage import shipments from origin to delivery.
• Serve as primary contact for import customers with timely updates.
• Collaborate with overseas agents, carriers, customs brokers, and truckers to move cargo.
• Prepare and process documentation including arrival notices, delivery orders, and invoices.
• Track and trace shipments and resolve delays or issues.
• Maintain accurate data entry in the CargoWise system.
• Ensure compliance with U.S. Customs regulations and SOPs.
• Assist customers with inquiries and documentation requests.

Skills

Import freight forwarding

Customer service

Communication skills

Multitasking

Problem solving

MS Office

Education

High school diploma

Tools

CargoWise

MS Office

Job description

Job Description

We are seeking a detail-oriented and customer-focused Import Customer Service Representative with freight forwarding experience. The ideal candidate will handle the full import process for ocean and air shipments, manage customer communication, and ensure smooth cargo movement from origin to destination.

Responsibilities

• Coordinate and manage import shipments from origin to final delivery.
• Serve as the primary point of contact for import customers, providing timely updates and exceptional service.
• Work with overseas agents, carriers, customs brokers, and truckers to ensure accurate and timely cargo movement.
• Prepare and process documentation including arrival notices, delivery orders, and billing invoices.
• Track and trace shipments, proactively resolving delays or issues.
• Maintain accurate data entry and recordkeeping in the CargoWise system.
• Ensure compliance with all U.S. Customs regulations and company SOPs.
• Support customers with inquiries, document requests, and troubleshooting.

Requirements:

• Minimum [2+] years of experience in import freight forwarding, preferably in ocean and air freight.
• Strong understanding of import documentation, Incoterms, and U.S. Customs procedures.
• Excellent communication skills (verbal and written).
• Customer service-oriented mindset with problem-solving ability.
• Proficient in MS Office and freight forwarding CargoWise systems.
• Ability to multitask and work in a fast-paced environment.
• High school diploma or equivalent required; college degree preferred.

Company Description

https://www.weidafreight.com/
Join a globally recognized, asset-based logistics leader founded in 1998. We are a fast-growing company.

Company Description

https://www.weidafreight.com/
Join a globally recognized, asset-based logistics leader founded in 1998. We are a fast-growing company.