Technical Product Specialist

Alertus Technologies; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Employee Referral Bonuses

Job summary

A leader in mass notification solutions is seeking a Technical Product Specialist in Baltimore, MD. This role offers ambitious graduates a chance to engage in various technical departments, gaining hands-on experience that impacts safety and well-being. Responsibilities include engaging in software development, providing technical support, and supporting product management. Candidates are expected to possess a Bachelor's degree in a relevant field and ideally some experience in customer-facing roles. Compensation ranges from $45,000 to $65,000 annually, with career growth opportunities.

Qualifications

• Recent graduates or early career professionals with less than 2 years of professional experience.
• Must be willing to transition work assignments every 8-12 months.

Responsibilities

• Engage in challenging assignments across core technical departments.
• Contribute to projects in Software Development, Hardware Engineering, and Quality Assurance.
• Support product development efforts and assist with Technical Support.

Skills

Customer-Service Mindset

Analytical Skills

Problem-Solving Skills

Effective Communication

Intellectual Curiosity

Education

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering or related field

Job description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost‑effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well‑being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Program Description

You will join as a Technical Product Specialist through our Alertus Tech Forge Program. This program is a dynamic experience designed for ambitious new graduates with degrees in Engineering and Computer Science. It will serve as your foundation for a long‑term, high‑impact career at Alertus. You will be given the opportunity to engage in challenging assignments across core technical departments, accelerating your growth and exposing you to the full product lifecycle of our life‑saving mass notification solutions.

Transition Structure

Participants will engage in distinct assignments across departments, allowing for deep immersion and hands‑on contributions to meaningful projects. The number of assignments may vary for each participant, and the overall program is designed to span approximately 18‑36 months.

Mentorship

You will be paired with experienced leaders and technical experts, ensuring you receive structured mentorship and guidance throughout each rotation.

Full‑Time Placement

Upon successful completion of the program, a full‑time role placement will be determined. This placement is based on your performance, program feedback, and the company's long‑term needs, ensuring a strategic and rewarding next step in your Alertus career.

Key Departmental Assignments

Assignments will provide hands‑on experience in critical areas by moving through our various technical departments listed below. Note, this is not a one‑size‑fits‑all program and departmental assignments may vary for each participant.

• Software Development – Design, coding, and testing of our on‑premise and cloud‑based Alertus Server, mobile applications, and third‑party integrations (e.g., Node.js, Java, Flutter).
• Hardware Engineering – Assist in the design, development, and maintenance of hardware electronics, including our High Power Speaker Array and other IoT devices.
• Technical Support – Provide advanced troubleshooting and technical assistance to clients, resolving complex software and hardware issues, and learning the customer‑facing impact of our solutions.
• Quality Assurance – Focus on rigorous testing methodologies (manual and automated), bug tracking, and validation of hardware and software components (e.g., Server, Mobile Apps, Hardware devices like CCUs, Sirens, HPSAs).
• Technical Field Services & Implementations – Assist with the on‑site installation, configuration, and integration of Alertus solutions at client sites across the nation.
• Product Management & Technical Writing – Support product development efforts, conduct product requirement research, contribute to product requirements generation, and complete vital integration work. Assist with building out our Knowledge Base (KB) repository with documentation on our products for our customers and various internal teams.
• Sales Engineering – Provide pre‑sales technical expertise, conducting product demonstrations, and designing technical solutions for complex client needs.

Required Skills

• Must be willing to transition work assignments, projects, and teams every 8‑12 months throughout the program.
• A strong customer‑service mindset and a desire to contribute to a life‑saving mission.
• Demonstrated analytical and problem‑solving skills.
• Strong and effective communication (both written and verbal).
• Intellectual curiosity and embrace any change that comes your way.

Education and Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a closely related technical field.
• Recent graduates or early career professionals with less than 2 years of professional experience (including internship/​co‑op experiences).

Alertus Career Advantages

• Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short‑term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses

$45,000 - $65,000 a year

The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.

Additional Information

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID‑19.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP