Implementations Manager

Alertus; Baltimore (MD); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Paid Holidays

401(k) Retirement Plan

Medical,Dental, Vision Plans

Short-term Disability

Job summary

Alertus is hiring an Implementations Manager to lead product implementations and drive customer satisfaction across government, commercial, education, and healthcare markets. You will serve as the technical expert, manage day-to-day implementation activities, and partner with Sales, Marketing, Product, and Executives to ensure successful outcomes and growth.

The role requires travel, a IT-based degree (or equivalent), and relevant deployment experience, with certifications like A+, Network+, PMP

Qualifications

• Travel to customer sites 20–30% of the time.
• Fundamentals of servers, software, networking, and data center tech.
• Experience implementing and troubleshooting hardware is a plus.
• Proven deployment experience and ability to build long-lasting customer relationships.

Responsibilities

• Serve as a trusted technical partner for customers across government, commercial, education, and healthcare markets.
• Act as day-to-day lead for customer implementations.
• Develop and maintain stakeholder relationships to achieve customer goals.
• Document configuration, best practices, use cases, and value propositions.

Skills

Travel readiness

Servers & networking basics

Deployment experience

Customer relationship cultivation

Curiosity for new tech

Strategic mindset

Education

Bachelor’s Degree in IT

A+, Network+, PMP certifications

Tools

Salesforce

Job description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Implementations Manager will report to the Sr. Manager, Implementations Services, and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets.

This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations. Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.

Responsibilities

• Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.
• Act as the day-to-day lead for customer implementations
• Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives
• Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets
• Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract
• Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions
• Analyze customer usage, develop strategies for customer improvement that align with the customer’s needs, and act on those plans to drive value independently or collaboratively with the team
• Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met
• Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth
• Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base

Qualifications

• Ability to travel to customer sites 20-30% of the time
• Knowledge in the fundamentals of servers, software, networking, and other data center technologies
• Experience implementing and troubleshooting hardware a plus
• Demonstrated experience in system deployment
• Ability to cultivate and nurture long-lasting relationships with customers
• A genuine curiosity for new and emerging technologies
• A strategic, innovative mindset
• Bachelor’s Degree in an IT-based field or equivalent work experience
• Certifications such as A+, Network+, and PMP a plus
• 2+ years of relevant experience

Benefits

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work Homebuying Incentive Program
• Employee Referral Bonuses
• Flex Scheduling

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

All your information will be kept confidential according to EEO guidelines.

EEO/AA Employer M/F/D/V

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP