Technical Implementation Engineer

PROGRESSIVE HEALTHCARE S OLUTIONS L; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

PROGRESSIVE HEALTHCARE S OLUTIONS L is seeking a Services Technical Implementation Engineer to deploy, configure, and upgrade cardiology information systems across hospitals. You will install servers, workstations, and specialized medical software, ensuring regulatory compliance and operational efficiency while aligning with clinical workflows.

You will collaborate with providers and internal teams, perform QA, troubleshoot, and hand off to support.

Qualifications

• High school diploma or equivalent is required.
• 3-5 years of IT experience, preferably in healthcare or medical systems.
• Strong knowledge of Windows Server environments, SQL Server, Active Directory, and networking protocols, with advanced troubleshooting experience across Microsoft operating systems and hardware.
• Strong understanding of network topology and common networking protocols used in clinical system environments.
• Experience with enterprise-scale clinical or information systems within quality/compliance frameworks.

Responsibilities

• Deploy and configure cardiology software and hardware solutions.
• Perform installations, upgrades, system testing, benchmarking, validation, documentation, and final QA to meet standards before delivery.
• Collaborate with clients to design and implement optimal system configurations.
• Conduct onsite asset reviews and ensure smooth handoff to support teams.
• Manage hardware and parts lifecycle during implementations, including inventory tracking and replacements.
• Provide Tier 2 technical support during implementation with advanced troubleshooting of hardware, software, OS, databases (SQL), and network issues.
• Analyze and evaluate technical issues to identify root causes and implement corrective actions.
• Maintain accurate records and adhere to implementation processes.
• Recommend best practices and provide feedback for process/product improvements.
• Contribute as a valued member of a diverse team.

Skills

Windows Server

SQL Server

Active Directory

Networking

Troubleshooting

Documentation

Communication

Education

High school diploma or equivalent

Tools

Microsoft Windows

SQL Server

Active Directory

Job description

Description

The Services Technical Implementation Engineer plays a critical role in advancing high-quality cardiovascular care by enabling reliable, well-integrated clinical technology solutions. This position deploys, configures, and upgrades cardiology information systems—including servers, workstations, and specialized medical software—to support patient care, operational efficiency, and regulatory compliance.

Working closely with healthcare providers and internal teams, the engineer partners with customers to deliver tailored implementations that align technology with real-world clinical workflows. Responsibilities span system installation, quality assurance, troubleshooting, and transition to support, with a focus on accuracy, accountability, and continuous improvement. Through hands-on technical expertise and collaborative problem‑solving, this role directly contributes to improved care delivery and long‑term customer success.

Requirements

MAJOR RESPONSIBILITIES:

• Deploy and configure cardiology software and hardware solutions.
• Perform installations, upgrades, system testing, benchmarking, validation, documentation, and final quality assurance to ensure systems meet functional, performance, and quality standards prior to customer delivery.
• Collaborate with clients to design and implement optimal system configurations.
• Conduct onsite asset reviews and ensure smooth handoff to support teams.
• Manage hardware and parts lifecycle during implementations, including inventory tracking, replacements, issue resolution, and associated documentation.
• Provide Tier 2 technical support during implementation, including advanced troubleshooting of hardware, software, operating systems, databases (SQL), and network-related issues.
• Analyze and evaluate technical issues that arise during implementation to identify root causes and implement corrective actions.
• Maintain accurate records and adhere to defined implementation processes.
• Recommend best practices and provide management with feedback and ideas to support continuous process and product improvement.
• Contribute as a valued member of a diverse and dynamic team.

CONDITIONS OF EMPLOYMENT:

• Work schedule primarily runs Thursday through Tuesday to align with project needs.
• Compliance with client-specific requirements (e.g., immunizations, PPE, drug-free workplace policy).
• Reliable transportation for coverage area.

QUALIFICATIONS:

• High school degree or equivalent
• 3-5 years of IT experience, preferably in healthcare or medical systems
• Strong knowledge of Windows Server environments, SQL Server, Active Directory, and networking protocols, with advanced troubleshooting experience across Microsoft operating systems and hardware
• Strong understanding of network topology and common networking protocols used in clinical system environments
• Experience supporting enterprise-scale clinical or information systems within structured quality or compliance frameworks
• Experience working within defined quality management or enterprise imaging systems
• Experience with Microsoft Office Suite and standard office equipment, including computers and smartphones.
• Experience using medical test equipment and hand tools
• Certifications such as MCSE, A+, or Security+ are a plus
• Excellent communication, organizational, and customer service skills
• Professional manner, appearance, and discretion in engaging customers
• Self-guided and able to work independently
• Willingness and eligibility to travel frequently, on short notice, including internationally

PHYSICAL REQUIREMENTS:

• Carry and monitor company phone, be available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law
• Flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary
• Frequently stand, walk, stoop, kneel, twist, crawl, and extended reach
• Lift carry, push, or pull up to 20 pounds, occasionally up to 80 pounds, with assistance available
• Regular grasping and repetitive hand movements

BENEFITS:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance