Implementation Specialist- Dallas

GE HealthCare (United States); Oregon; Hybrid; USD 90,000 - 120,000; Full time

Job summary

GE HealthCare is seeking an Implementation Specialist to install, monitor, and customize patient care infrastructure systems. You will work across the US with sales, project managers, and IT teams to ensure seamless deployment and ongoing support.

The role requires 4+ years installing network equipment, leadership experience, and strong knowledge of security best practices. Expect extensive travel and an opportunity to contribute to cyber security initiatives.

Qualifications

• Bachelors or associates degree or equivalent experience.
• 4+ years of experience in installing and configuring network equipment.
• 1+ year of demonstrated leadership experience.
• Demonstrated experience with communicating and remediating enterprise networking infrastructure.
• Demonstrated experience implementing disaster recovery procedures.
• Maintaining current knowledge and understanding of security and networking best practices.

Responsibilities

• Primary installation role with location potentially varying across the United States.
• Collaborate with Sales, Project Manager, Network Design and Digital services to implement solutions.
• Install, monitor, and customize clients' systems after purchase of hardware or software.
• Assess and remediate existing infrastructure to support new solutions.
• Co-lead; maintain relationships with customers and sales; address cybersecurity concerns.
• Mentor and coach local FE on installed solutions.
• Maintain customer service logs, internal service records, and post warranty conversations.
• Manage vendor service as needed.
• Provide instruction on equipment operation, diagnostics, and repair.
• Support engineering of new product releases.
• Travel expected at least 90%.

Skills

Network installation

Leadership

Cyber security

Disaster recovery

Customer collaboration

Education

Bachelor or Associate degree

Job description

Job Description Summary As the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an initial purchase of hardware or software. Patient care infrastructure includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc.

Job Description

Responsibilities :

• * Primary Installation Role responsibility where location of work may vary across the United States.*
• * Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.*
• * Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.*
• * Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.*
• * Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction. Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.*
• * Mentoring and coaching local FE on installed solution.*
• * Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.*
• * Manage vendor service as needed.*
• * Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.*
• * Supports engineering new product releases.*
• * Expected travel minimum 90%

Qualifications :

• * Bachelors or associates degree or equivalent experience
• * 4+ years of experience in installing and configuring network equipment
• * 1+ year of demonstrated leadership experience
• * Demonstrated experience with communicating and remediating enterprise networking infrastructure
• * Demonstrated experience implementing disaster recovery procedures
• * Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• * Understanding of cyber security vulnerabilities

Desired Qualifications:

• * 5+ years of experience in IT
• * Certified in CompTIA Network+, CCNA, or CCWA

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.Relocation Assistance Provided: Yes