Implementation Specialist- Dallas

GE HealthCare; United States; A distancia; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance

Descripción de la vacante

GE HealthCare is seeking an Implementation Specialist to install, monitor, and customize patient care infrastructure after purchase of hardware or software. You will work across the United States, collaborating with Sales, Project Manager, Network Design, Digital Services, customer IT and biomed teams to ensure successful deployments.

You will lead installations, assess existing networks, address cyber security concerns, mentor field engineers, maintain service logs, and coordinate with vendors.

Formación

• Bachelor's or associate degree or equivalent experience.
• 4+ years installing and configuring network equipment.
• 1+ year leadership experience.
• Experience communicating and remediating enterprise networking infrastructure.

Responsabilidades

• Lead installation across locations in the United States.
• Collaborate with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions.
• Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software.
• Assess and remediate existing infrastructure to support installation of new solution.
• Develop and maintain strong relationships with customers and sales; address cyber security concerns and ensure customer satisfaction.
• Mentor local FE on installed solution.
• Maintain customer service logs, internal service records, and technical project plans; conduct post-warranty conversations.
• Manage vendor service as needed.
• Provide instruction to personnel on equipment operation and diagnostics.
• Support engineering new product releases.
• Travel up to 90%

Conocimientos

Network installation

Leadership

Cyber security awareness

Disaster recovery planning

Educación

Bachelor's or Associate degree

Herramientas

Cisco gear

Descripción del empleo

Job Description Summary

As the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an initial purchase of hardware or software. Patient care infrastructure includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc.

Job Description

Responsibilities :

• Primary Installation Role responsibility where location of work may vary across the United States.
• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.
• Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.
• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction. Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
• Mentoring and coaching local FE on installed solution.
• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
• Manage vendor service as needed.
• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Supports engineering new product releases.
• Expected travel minimum 90%

Qualifications :

• Bachelors or associates degree or equivalent experience
• 4+ years of experience in installing and configuring network equipment
• 1+ year of demonstrated leadership experience
• Demonstrated experience with communicating and remediating enterprise networking infrastructure
• Demonstrated experience implementing disaster recovery procedures
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Understanding of cyber security vulnerabilities

Desired Qualifications:

• 5+ years of experience in IT
• Certified in CompTIA Network+, CCNA, or CCWA

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes