Implementation Specialist

Suvoda; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Suvoda is seeking an Implementation Specialist to translate customer documentation into precise system configurations for study activities. The role focuses on delivering successful project outcomes, ensuring quality patient, site, and customer experiences, and collaborating with Product and IT to drive enhancements.

The position requires experience in pharma/CRO contexts, excellent Word/Excel skills, meticulous attention to detail, and strong communication.

Qualifications

• At least 1 year of experience in pharmaceutical or CRO with contract management preferred.
• Experience with Microsoft Word and Excel required.
• Strong attention to detail and excellent writing skills.
• Ability to dissect clinical trial financial documents and identify payable activities.

Responsibilities

• Review and interpret global customer documentation related to study activities.
• Identify quality risk and pursue best client, site, and patient experience.
• Extract and configure customer data into study activities from source documents.
• Collaborate with business partners to verify interpretation of study requirements.
• Adhere to auditing and monitoring checklists and procedures.
• Adhere to internal KPIs and customer-driven SLAs.
• Participate in calls regarding study implementation and complex configuration issues, consulting with customers and colleagues to resolve.
• Contribute to internal process documents to ensure study configurations are consistent and follow best practices.
• Partner with Product and IT teams to identify enhancements across platforms.
• Support Client Delivery in maintaining positive customer relationships.
• Perform other duties and/or projects as time requires.

Skills

Attention to detail

Analytical skills

Communication skills

Time management

Interpersonal skills

Tools

Microsoft Word

Excel

Job description

The Implementation Specialist extracts applicable data from customer documentation and translates it into accurate system configurations that support payments to intended recipients. The role drives successful project delivery while meeting the needs of customers, sites, and patients.

Responsibilities

• Review and interpret global customer documentation related to study activities, including but not limited to; contracts, budgets, amendments, ICF’s and templates.
• Identify areas of quality risk and/or need in pursuit of a best-in-class customer, site, and patient experience.
• Apply best practices to extract and configure customer data into applicable study activities from source documents.
• Collaborate and communicate with business partners to verify interpretation of study requirements.
• Adhere to auditing and monitoring checklists and procedures.
• Adhere to both internal KPIs and customer-driven SLAs.
• Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with customers and Client Delivery colleagues to achieve resolution and adhere to best practices.
• Contribute to internal process documents to ensure study configurations are consistent and follow best practices.
• Partner with Product and IT teams to identify areas of enhancement across platforms.
• Support Client Delivery in establishing and maintaining positive customer relationships.
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate.

Qualifications

• At least 1 year of previous experience in the pharmaceutical or CRO industry with contract management-related experience preferred
• Experience with Microsoft Word and Excel required
• Strong attention to detail required
• Ability to dissect the key elements of clinical trial financial documents and identify payable activities
• Ability to handle high volume in a fast-paced environment
• Excellent writing skills
• A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required
• Must have excellent analytical, organizational, communication, and interpersonal skills
• Exceptional time management skills to support shifting priorities and key client deliverables

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As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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