Clinical Implementation Specialist

Elsevier; New York (NY); On-site; USD 79,000 - 131,000; Full time

Job summary

Elsevier seeks a Clinical Implementation Specialist to lead end-to-end deployments of the Clinical Solutions suite, including training and adoption activities.

You will coordinate with Product, Technology and SMEs, manage multi-stakeholder projects, and travel to customer sites up to 20% to ensure successful implementations and high customer satisfaction.

Qualifications

• Clinical background with patient care or hospital experience.
• 5+ years in implementation, EHR integration, or consulting.
• Experience leading complex multi-stakeholder deployments.
• Strong PM and cross-functional collaboration skills.
• Willingness to travel up to 20%.
• Bachelor's degree or equivalent.

Responsibilities

• Lead end-to-end implementation from kickoff to go-live and adoption.
• Manage project plans, milestones, and timelines across concurrent implementations.
• Provide training and consultative support to maximize adoption.
• Collaborate with Product, Technology and SMEs to scope requirements.
• Communicate project status, risks and resolutions to stakeholders.
• Drive improvements to methodology, tools and training.

Skills

Clinical background

EHR integration

Project management

Stakeholder management

Travel readiness

Healthcare SaaS

Education

Bachelor's degree

Tools

Epic

Cerner

Allscripts

Job description

Clinical Implementation Specialist

Do you like collaborating across teams to deliver successful product implementation services for customers?Do you enjoy working with cutting-edge technology solutions?

About our TeamAs a

Clinical Implementation Specialist , you are a part of the Customer Success team which is focused on delighting the customer. As a team we do this by providing critical clinically focused implementation and EHR integration services, robust training and adoption programs, and commercial readiness / go-to-market support.

About the Role

As part of Elsevier's Customer Success team, the Clinical Implementation Specialist plays a critical role in delivering successful product implementations for our Clinical Solutions customers, including technical integrations, training, and adoption activities. This role drives high-visibility, high-complexity projects across the Clinical Solutions portfolio, including Elsevier Clinical Reference and Decision Support, Patient Engagement, and Clinical Workflow products, ensuring a high level of service satisfaction and successful achievement of each customer's unique goals.

Responsibilities

Implementation Delivery

Lead end-to-end implementation of Elsevier's Clinical Solutions products for customer accounts, from kickoff through go-live and adoption. Establish and manage project plans, milestones, and timelines across multiple concurrent, high-visibility implementations. Serve as a subject matter expert , understanding product functionality, access methods and workflows, technical integration requirements, and the ability to troubleshoot and resolve complex product and implementation related issues. Provide virtual and on-site training and consultative support to help clients maximize adoption and value. Champion customer satisfaction through responsive, transparent, and authentic communication .

Stakeholder Management & Escalations

Proactively manage client expectations and communicate project status, risks, and resolutions to internal and external stakeholders Serve as the primary point of contact and escalation path for key implementation project stakeholders, including leadership, IT counterparts, and executive sponsors. Be a highly motivated change agent and problem solver.

Cross-Functional Collaboration

Partner with Product, Technology, and Subject Matter Experts to scope requirements and resolve technical and workflow challenges , ensuring successful delivery of relevant products and functionality. Collaborate with Customer Success leadership and relevant stakeholders to Identify recurring risks and process gaps across implementations and recommend and drive improvements to methodology, tools, and training .

Requirements

Have a Clinical background and experience providing direct patient care or hospital/health system experience (Registered Nurse or similar)Have 5+ years of experience in implementation, technical EHR integration, customer engagement/service, and/or consulting support, ideally within EHR-integrated healthcare and/or SaaS environments.Have proven experience leading complex, multi-stakeholder implementation projects from initiation through go-live.Strong project management skills across cross-functional initiatives.Be an effective problem solver able to navigate ambiguity within a matrix organization.Have excellent verbal and written communication skills, including experience presenting to senior stakeholders.Able to travel to customer sites as required (up to 20% of time).Have a Bachelor's degree or equivalent experience.

Preferred Skills

EHR implementation/informatics experience (Epic, Oracle/Cerner, Allscripts, etc.). Project Management Professional (PMP) certification. AI (Artificial Intelligence) fluency, knowledge and experience.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

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qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers:EEO Know Your Rights.