Implementation Specialist

Big-D Careers; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative software company as an Implementation Specialist, where you will build strong partnerships with clients, guiding them through onboarding and training. This remote role offers the chance to develop tailored strategies that enhance customer success and product adoption. You'll work closely with various teams to ensure smooth implementations and provide top-tier support. If you are passionate about client relations and have a knack for problem-solving, this is an exciting opportunity to make a significant impact in the construction management software industry.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• 3+ years in software implementation or support roles, preferably in SaaS.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Transform new customers into experts through training and support.
• Manage a portfolio of clients, ensuring on-time project deliverables.

Skills

Problem-solving

Communication

Organizational skills

Technical skills

Project management

Education

Bachelor's degree in relevant field

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Implementation Specialist build long lasting partnerships with new customers, helping them onboard and grow with us. You’ll develop roll-out strategies, execute implementations, conduct training, and increase product adoption. This role is a mix of independent work where you’ll own and develop multiple new onboarding accounts at a time while partnering closely with AEs and CSMs to ensure a successful onboarding.

What You’ll Do:

• Transform new customers into RedTeam experts and evangelists by conducting in-person and online training, providing support, roll-out planning, and relationship management
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building
• Provide the highest level of service and support to RedTeam’s clients through diligent communication
• Proactively consult clients on best practices and necessary process or workflow changes to achieve implementation milestones and goals
• Customize the implementation and training plan to best fit the client’s detailed needs and workflows. Identify gaps in client processes and assist with RedTeam solutions for the gaps
• Manage a full portfolio of clients, ensuring on-time project deliverables.
• Facilitate check-in calls and virtual meetings during each phase of implementation with the client.
• Partner with the Configuration Team, to ensure database is set up correctly and efficiently
• Evaluate, document, and escalate any client issues or concerns that arise throughout the implementation journey.
• Collaborate cross departmentally to develop best practices, and connect customers with Customer Success Manager and Marketing to further customer success and RedTeam’s evolution as a market leader
• Learn RedTeam’s product offerings, business model, services, emerging technologies, and Customer Success best practices
• Transition clients to ongoing Client Services Support resources upon successful implementation

Qualifications:

• 3+ years of experience in software Implementation, training, support, or service roles preferably at a SaaS company
• Strong problem-solving ability, including metrics-driven thinking
• Experience and understanding of the construction industry a strong plus
• Go above and beyond the call of duty to delight our clients
• Ability to multitask, prioritize, and manage time effectively
• Strong communication and organizational abilities
• Strong verbal, listening, written and interpretive skills
• Strong computer, technical, and presentation skills
• Balance advocating for the client and RedTeam long term goals
• Interpersonal skills able to adapt/respond to different types of characters and attitudes
• Familiarity with construction terms and practices a plus
• Project management and training experience preferred
• Tolerance for stress
• High standards, strong work ethic
• Motivation for self and others
• Teamwork and cooperation with other departments and managers

This is a remote position.

RedTeam provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

About RedTeam Software

RedTeam Software is a growing construction management software company built by contractors who understand construction. The cloud-based software solutions are designed to help contractors face the day-to-day challenges of commercial construction. The company’s suite of construction solutions features products ranging from jobsite management software to enterprise-level workflow, collaboration and construction management solutions. The solutions include:

RedTeam Go: Easy-to-use construction project management software designed to help simplify, automate and standardize workflows for small to mid-size contractors who are looking to save time and money.

Fieldlens by RedTeam: Intuitive construction jobsite management software for efficient, real-time collaboration among field, office, and trade workers, that reduces rework and miscommunication.

RedTeam Flex: Highly configurable construction management software designed to help mid-to-enterprise-level contractors manage their construction projects from start to finish.

RedTeam Software won multiple awards in 2022 and appeared on the Inc. 5000 list of the fastest-growing companies in the United States in 2020 and 2021. Over 500,000 users worldwide manage a collective $26 billion construction work with RedTeam Software. For more information, visit RedTeam.com.