Implementation Specialist

Web Scribble; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in job board software is seeking an Implementation Specialist to facilitate customer onboarding and ensure a smooth integration process. The role involves training clients, managing workflows, and collaborating with internal teams to deliver exceptional customer experiences. Ideal candidates are technically savvy, organized, and possess strong problem-solving skills, ensuring customer satisfaction throughout the implementation journey.

Qualifications

• Very technical and computer savvy with strong troubleshooting abilities.
• Friendly, patient, and always willing to help.

Responsibilities

• Onboard new customers to implement the software and achieve activation goals.
• Manage a pipeline of customers and ensure progress through the Implementation Process.
• Provide training and resolve issues during implementation.

Skills

Technical Troubleshooting

Problem Solving

Customer Support

Organizational Skills

Communication

Job description

Web Scribble is the market leader in job board software that helps nonprofits, associations, and member based organizations worldwide. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to implementation professionals who want to contribute to our growth.

Web Scribble's implementation and customer success team is responsible for driving an exceptional customer experience, highlighting value, and building trust with clients. Our Implementation Specialists are vital to the success and longevity of our customers. Implementation Specialists serve as the primary contact to new customers, with the primary objective to onboard and implement the system to meet the customer's needs as well as the company's.

• Primarily onboard new customers to implement the software with the goal of getting customers activated, engaged, and trained with the software
• Achieve goals of consistently meeting and exceeding your individual monthly engagement/activation targets
• Onboard and implement for multiple customers daily and get them to go-live as quickly as possible
• Be an expert to be able to provide training/guidance in any area of the system
• Manage a pipeline of customers to ensure each customer is progressing through the Implementation Process
• Conduct outbound customer phone calls (as well as texts and emails) per day to re-engage passive customers and ensure customers' progression through various stages of the Implementation Process
• Respond to incoming messages/calls from your pipeline of customers to ensure customers have answers to their inquiries and understand next steps
• Collaborate internally with members of Customer Support, Data Entry, Customer Success, Sales, and Product to ensure a cohesive customer journey
• Maintain excellent customer pipeline hygiene within Salesforce through best account management practices (regularly updated and detailed note taking)
• Provide basic troubleshooting to resolve issues that arise in Implementation
• Willingness to be a team player and ability to progress from Customer Support to Implementation
• Build and maintain a multi-month relationship with customers throughout their Implementation

About You

People that do best in this role have these personality traits and work habits:

• Very technical and computer savvy with strong troubleshooting abilities
• You are a problem solver that loves to find the root cause of the problem and self-diagnose, fix, or recommend a fix
• Loves helping and training others, including co-workers and customers
• Friendly, patient, and always willing to help and go above and beyond to ensure customer happiness
• Organized and focused
• Coachable and trainable, open to learning and listening from your peers and those around you
• Willing to adapt and change as the company grows and the role changes