Client Implementation Specialist

ABC Financial Services; Vancouver (WA); Remote; USD 49,000 - 61,000; Full time

Job summary

A leading company in the fitness software industry seeks to hire a Client Implementation Specialist. In this role, you'll manage custom integrations and provide implementation support to clients, requiring strong technical writing, troubleshooting skills, and customer service orientation. Join a purpose-led team dedicated to excellence while enjoying flexible time off policies and commitment to employee well-being.

Benefits

Open PTO policy for flexibility in time off

Days of Disconnect for collective downtime

Parental & Pawternity Leave

Quarterly fitness reimbursement

EAP services for employee support

Premium Calm App subscription

Additional various benefits

Qualifications

• 3+ years DataTrak experience preferred but not required.
• Must be able to organize, prioritize and complete work with multiple deadlines.
• Must be customer focused and service oriented.

Responsibilities

• Provide software related custom integrations and implementation support.
• Field escalated technical support request from in-house and field employees.
• Conduct testing on club mergers and data sweeps.

Skills

Analytical skills

Troubleshooting skills

Customer service orientation

Communication skills

Technical writing skills

Education

Bachelor’s Degree

Tools

iSeries i740

Microsoft SQL Server

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

We are seeking a talented individual to join our Client Implementation team. This position will be responsible for providing software related custom integrations and implementation support. This will include initial installation, trouble shooting, data configuration, product customization, orientation and continual communication with the customer.

WHAT YOU’LL DO:

• Create servers for new clients in DataTrak
• Map and upload contracts to DataTrak
• Turn on webservices for clients, working with 3rd party services as needed
• Conduct testing on club mergers and data sweeps
• Field escalated technical support request from in-house employees and field employees
• Execute any escalation processes, document and communicate appropriately
• Use product knowledge and troubleshooting skills to resolve issues
• Communicate effectively with external and internal customers to establish service level expectations
• Take the lead on assigned Project Development Support (PDS) projects
• Document and communicate feedback with PDS and Software Development (SD) teams
• Keep client updated on product support issues and potential enhancements
• Build and maintain client relations
• Provide training to existing clients on DataTrak changes
• Stay Current and knowledgeable on all ABC products
• Attend scheduled training sessions
• Perform other duties as assigned by manager or management
• Regular and reliable attendance required

WHAT YOU’LL NEED:

• 3+ years DataTrak experience (preferred but not required)
• Strongly developed analytical and troubleshooting skills
• Knowledge of iSeries i740, Act, Microsoft Word, Outlook, SharePoint and Excel, Adobe InDesign, Adobe PageMaker, Adobe Acrobat, and Adobe Photoshop (preferred but not required)
• Knowledge of high-end Microsoft Windows based server platforms (Windows 2000/2003/XP/Vista/Windows7) and Microsoft SQL Server
• An understanding of managed networks and network storage devices
• Knowledge of Microsoft office products and data management software (Paradox, Aphelion, Pervasive, Sybase, Oracle, MS Access, TechNet and Datatrak). (preferred but not required)
• Must be dedicated to being available on call as needed.
• Must be customer focused and service oriented
• Must be able to organize, prioritize, multi-task and complete work with multiple deadlines
• Professional phone skills
• Must have technical writing skills
• Must be able to work effectively under frequent interruptions and changing requirements
• Must be able to travel for organizational team events
• Flexibility & Adaptability – Ability to changes priorities quickly and often.
• Bachelor’s Degree or work experience equivalent
• Computer support experience; knowledge of programming.
• Experience in X-planner, Footprints, Mercury, SharePoint and InfoPath is a plus

AND IT’S GREAT TO HAVE:

• Excellent oral and written communication skills, and comfort presenting to everyone from entry-level employees to senior vice presidents
• Knowledge of ETL and data warehouse concepts and processes
• Ability to explain complicated or technical information in a simple way to non-technical audiences
• Sensitivity to clients' needs and able to develop warm client relationships
• Curiosity and passion about data, visualization and solving problems
• Creativity to determine the best solution for a real-world problem with quantitative data
• Experience with reporting, descriptive statistics, probability, and cleaning big datasets
• Willingness to question the validity, accuracy of data and assumptions
• Enjoyment from collaborating with others in team environment
• Eagerness to learn in a fast-paced environment
• Must be extremely detail-oriented and able to make sound decisions
• Ability to multi-task and change direction quickly

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $49,000 -- $61,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $53,000 -- $62,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About the company

Since 1981, ABC Financial has led the fitness industry in club management software and payment processing. Drawing from both background and experience, we’re able to help clients better understand their businesses and offer powerful insight into how...

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