Implementation Specialist

North; United States; Remote; USD 69,000 - 103,000; Full time

Job summary

North is seeking an Implementation Specialist to oversee system implementations and staff training within the restaurant technology sector. The ideal candidate will have strong experience in point of sale technologies, exceptional customer service skills, and the ability to manage client relationships effectively. This remote position requires extensive travel to various client locations, ensuring that implementations meet client satisfaction and operational standards.

Benefits

Medical, Dental, & Vision Coverage

Flexible Paid Time Off

401(k) + Match

Mental Health Support & Well-Being Program

Paid Maternity & Paternity Leave

Education Assistance

Company-funded Lifestyle Spending Account

Qualifications

• 2 years’ experience in point of sale implementation and service.
• Ability to travel 50-75% of the time.
• Valid driver's license.

Responsibilities

• Implementation of live systems and training staff.
• Diagnosing and resolving hardware/software problems.
• Developing post-implementation plans and client sign-offs.

Skills

Customer service

Problem solving

Attention to detail

Education

Bachelor's Degree or equivalent

Job description

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Join to apply for the Implementation Specialist role at SALIDO

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• Experience installing Micros is required***
  
  

North Hospitality/ Salido- Remote US

• Experience installing Micros is required***
  
  

What you'll be doing:

• System implementation and training: Pre-implementation project management, planning, menu building, scheduling and client preparation
• On-site implementation of live system, and train staff to comfortable level by conclusion of visit
• Develop post-implementation plan, obtain necessary client sign-offs and thoroughly document all implementation/training details
• Respond to client service requests in a timely manner and resolve issues to client satisfaction
• Recommend and perform upgrades on systems to ensure longevity.
• Diagnose and resolve hardware, software, and user error problems, both on the phone and on site as required
• “Own the call”, actively participate in problem resolution from beginning to end, even after escalation
• Follow up with restaurant merchants to ensure issue has been resolved
• Stays current on job related equipment, procedures and information via attendance at meetings and seminars and reading technology related publications
  
  

What we need from you:

• Bachelor's Degree or equivalent combination of education and work experience is preferred but not required
• 2 years’ experience in point of sale implementation and service or restaurant technology.
• Ability to understand each merchant's unique needs, develop a plan of action and coordinate team efforts to provide the solution.
• Ability to provide world-class customer service, communicate well and a keen attention to detail.
• Ability to work restaurant operation hours.
• Ability to travel 50-75% of the time
• Must have a valid driver's license
  
  

Salary Range: $69,000- $103,000

Paywithin this range varies by work locationand on job-related knowledge, skills,experience and location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account
  
  

Please note: North is a US based company and no sponsorship is available for this position at this time.

Join the hospitality experts. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S.

Who we are:

We are restaurateurs building products for restaurateurs. At North Hospitality, our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, we’re committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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