Implementation Specialist

TRAX ANALYTICS LLC; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

TRAX ANALYTICS LLC is looking for an Implementation Specialist to support deployment efforts across various platforms. This hybrid/remote role involves collaborating with Project Managers and technical teams to ensure successful system setups and align implementation activities with project timelines. Candidates should have a Bachelor’s degree and 2+ years of experience in software or IoT system implementation. Strong project coordination skills and attention to detail are essential. Occasional travel to client sites is expected.

Qualifications

• 2+ years of experience in software, SaaS, or IoT system implementation.
• Strong understanding of project coordination and implementation processes.
• Familiarity with IoT devices and network connectivity preferred.

Responsibilities

• Partner with Project Managers to align technology implementation milestones.
• Oversee system configuration and testing phases.
• Coordinate with teams on hardware readiness and deployment sequencing.
• Manage pre-installation documentation and client approvals.
• Participate in UAT testing to ensure system activation.
• Track implementation schedules and risk items.
• Maintain communication for resource planning.
• Ensure documentation accuracy and archiving.
• Contribute to operational meetings with updates.
• Support alignment between customer expectations and delivery.

Skills

Project coordination

Time management

Attention to detail

Communication skills

Education

Bachelor’s degree in Information Systems, Project Management, or related discipline

Job description

Future Opening: Implementation Specialist

Location: Hybrid / Remote (with occasional travel to client sites); Alpharetta, GA

About The Role

The Implementation Specialist is responsible for supporting TRAX Analytics deployment efforts across Smart Restroom, Clean + Inspect, and TRAX IQ platforms. This role ensures that all implementation activities align with defined project scopes, delivery schedules, and customer expectations.

Working in close collaboration with Project Managers, Technical Support, and the Operations team, the Implementation Specialist serves as the operational link between planning and delivery—ensuring system configurations, technical readiness, and deployments are executed accurately and efficiently.

Key Responsibilities

• Partner with Project Managers to align technology implementation milestones with project timelines, scope, and client deliverables.
• Oversee system configuration, sensor setup, data setup, and testing phases to ensure all components function to specification.
• Coordinate with internal teams and third-party vendors on hardware readiness, connectivity, and deployment sequencing.
• Verify site readiness and manage pre-installation documentation and client approvals.
• Participate in UAT testing and validation to ensure a successful system activation.
• Track implementation schedules, progress, and risk items; elevate potential delays or dependencies as needed.
• Maintain communication between Operations, Technical Support, and Project Management for resource planning and prioritization.
• Ensure all documentation—implementation checklists, site records, and activation reports—are accurate and archived.
• Contribute to weekly operational meetings, providing updates on active and upcoming deployments.
• Support Project Managers in maintaining alignment between customer expectations and technical delivery.

Qualifications

• Bachelor’s degree in Information Systems, Project Management, or related discipline preferred.
• 2+ years of experience in software, SaaS, or IoT system implementation.
• Strong understanding of project coordination, resource scheduling, and implementation processes.
• Familiarity with IoT devices, APIs, and network connectivity preferred.
• Exceptional attention to detail, communication, and time management skills.
• Ability to manage multiple active implementations in a fast-paced environment.

Flexible work from home options available.