Implementation Specialist

TRIARQ PRACTICE SERVICES; United States; Hybrid; USD 85,000 - 120,000; Full time

Job summary

TRIARQ PRACTICE SERVICES is seeking an Implementation Specialist to lead end-to-end onboarding and implementation of our EMR and revenue cycle platform. This hybrid role combines hands-on configuration with instructional design to train users and drive adoption.

The successful candidate will own the full lifecycle from discovery to go-live, configure workflows, integrate systems via HL7, APIs, sFTP, and webhooks, and deliver role-specific training for providers, billing staff, and

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Information Technology, or a related field.
• 3+ years (5+ preferred) in client-facing healthcare-IT implementation, technology integration, or an RCM-related environment.
• Full-cycle Revenue Cycle Management (RCM) expertise — required.
• EMR experience — required.
• Hands-on experience with HL7, APIs, sFTP, and webhooks.
• Demonstrated instructional-design / adult-learning capability and experience delivering end-user training.
• Proficiency with eLearning tools (e.g., Camtasia, Adobe Captivate) and project-management tools (e.g., Microsoft Project, Smartsheet).
• Demonstrated ability to travel 25–30%.
• Certification in instructional design or adult learning is preferred.

Responsibilities

• Lead in-depth discovery sessions with practice leadership to document clinical workflows and billing processes.
• Translate discovery findings into an implementation plan and configuration requirements.
• Own system design, build, and configuration aligned to client workflows and RCM.
• Lead technical integration work across HL7, APIs, sFTP, and webhooks.
• Develop and execute testing strategies and guide UAT and go-live.
• Design and deliver role-specific training for providers, billing staff, and admins.
• Manage multiple client implementations with plans, milestones, risks, and stakeholder comms.

Skills

Healthcare IT implementation

RCM expertise

EMR configuration

HL7

APIs

sFTP

Webhooks

Instructional design

Training delivery

Project management

Communication

Travel readiness

Education

Bachelor’s degree in Healthcare Administration / Business / IT

Tools

Camtasia

Adobe Captivate

Microsoft Project

Smartsheet

Job description

The Implementation Specialist leads the end-to-end onboarding and implementation of the company’s EMR and revenue cycle platform for new and existing clients. This is a dual-competency role that requires both hands-on technical configuration and instructional-design capability. The successful candidate owns the full implementation lifecycle — discovery and scoping, system design and build, integrations, testing, and go-live — and designs and delivers the training that drives user competency and long-term adoption. The role demands someone equally comfortable configuring a platform to a client’s revenue cycle workflows and standing in front of that client’s providers and billing staff to teach them how to use it. Full-cycle Revenue Cycle Management (RCM) expertise and EMR experience are required.

Dual Competency

This role is intentionally hybrid and both halves are required, not optional:

• Technical configuration — owning system design, build, configuration, and integrations that map the platform to each client’s clinical and revenue cycle workflows.
• Instructional design — applying adult-learning principles to build and deliver role‑specific training that drives measurable time-to-competency and adoption.

Key Responsibilities

Discovery & Scoping

• Lead in-depth discovery sessions with practice leadership to document clinical workflows, full‑cycle revenue cycle/billing processes, strategic objectives, and operational pain points.
• Translate discovery findings into a clear implementation plan and configuration requirements aligned to each client’s goals.

System Configuration & Build

• Own system design, build, and configuration, customizing the platform to align with client workflows and RCM operations.
• Develop repeatable, scalable configuration approaches that ensure smooth, consistent implementations.

Integrations

• Lead technical integration work and discussions across products utilizing HL7, APIs, sFTP, and webhooks, partnering with data‑migration, IT, and product teams.

Testing & Go-Live

• Develop and execute testing strategies and quality assurance to validate functionality; guide clients through User Acceptance Testing (UAT).
• Manage go‑live and ensure a smooth handoff to the RCM Operations and IT Support teams.

Training & Enablement (Instructional Design)

• Design and deliver role‑specific training (virtual and on‑site) for providers, billing staff, and administrators, applying adult‑learning and instructional‑design methodology.
• Create and maintain training collateral — SOPs, quick‑reference guides, and workflow documentation.
• Evaluate user competency, deliver targeted remedial training, and drive adoption in the post‑go‑live window to reduce support ticket volume.

Project Management

• Independently manage multiple client implementations simultaneously owing plans, milestones, risks, and stakeholder communication against target go‑live dates.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Information Technology, or a related field (equivalent healthcare‑IT implementation experience may be considered in place of a degree).
• 3+ years (5+ preferred) in client‑facing healthcare‑IT implementation, technology integration, or an RCM‑related environment.
• Full‑cycle Revenue Cycle Management (RCM) expertise — required.
• EMR experience — required.
• Hands‑on experience with products utilizing HL7, APIs, sFTP, and webhooks.
• Demonstrated instructional‑design / adult‑learning capability and experience delivering end‑user training.
• Proficiency with eLearning tools (e.g., Camtasia, Adobe Captivate) and project‑management tools (e.g., Microsoft Project, Smartsheet).
• Strong communication and facilitation skills for both technical and non‑technical audiences.
• Ability to travel 25–30%.

Preferred

• Certification in instructional design or adult learning.