Implementation Specialist

Future Energy; Troy (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Future Energy is seeking an Implementation Specialist to lead end-to-end EVSE site implementations. You will manage 30+ concurrent projects, coordinate installation contractors, and configure CPMS and our Interface platform to meet site requirements.

Working from playbooks and SOPs, you will ensure on-time delivery, scope adherence, and operational readiness. The role requires strong project coordination, documentation discipline, and the ability to maintain configuration records across multiple

Qualifications

• Associate's degree or technical certificate or equivalent experience.
• 1–3 years in technical installation, systems implementation, or project coordination.
• Experience with installation/implementation of technical products or software systems.
• Familiarity with construction processes and contractor coordination.

Responsibilities

• Manage end-to-end site readiness for EVSE installations across 30+ projects.
• Coordinate remotely with installation contractors to schedule and track activities.
• Review site construction documents and electrical diagrams for mobilization.
• Monitor milestones and report schedule risks to the Integration Team Manager.
• Ensure each implementation meets the 6-week project timeline.
• Configure CPMS and Interface per site requirements and SOPs.
• Maintain project documentation and templates; generate reports and correspondence.

Skills

Site readiness

Contractor coordination

CPMS configuration

Interface configuration

Documentation management

Project administration

Stakeholder communication

Education

Associate's Degree / Technical Certificate

Tools

CPMS

Interface platform

Job description

The Implementation Specialist is responsible for the end-to-end execution of Electric Vehicle Supply Equipment (EVSE) site implementations, managing 30+ concurrent projects with precision and efficiency. This role coordinates site readiness and installation contractors, configures Charge Point Management Software (CPMS) for each client site, and configures Future Energy's proprietary platform, Interface, to meet site-specific requirements. Working from established playbooks, SOPs, and documented processes, the Implementation Specialist ensures each client site is delivered on time, within scope, and fully operational.

Responsibility #1 - Site Readiness and Contractor Coordination

• Manages the end-to-end site readiness process for EVSE installations across 30+ concurrent projects, ensuring each site meets all prerequisites prior to installation.
• Coordinates remotely with installation contractors to schedule, track, and confirm completion of installation activities in accordance with project timelines.
• Reviews site-specific construction documents, single-line electrical diagrams, and scope requirements to ensure contractor alignment prior to mobilization.
• Monitors contractor performance against project milestones and communicates any schedule risks or deviations to the Integration Team Manager promptly.
• Coordinates project activities to ensure each implementation is completed within the established 6-week project timeline.
• Serves as a point of contact for contractor and stakeholder inquiries related to site readiness and installation progress.
• Generates project correspondence, status updates, and reports using established templates and software applications.
  

Responsibility #2 - CPMS and Interface Configuration

• Configures the Charge Point Management Software (CPMS) for each client site in accordance with site-specific requirements, established SOPs, and documented playbooks.
• Configures Future Energy's proprietary platform, Interface, for each client site to ensure seamless integration and accurate system operation.
• Executes all software configuration tasks, following templated processes to ensure consistency, accuracy, and quality across all implementations.
• Validates completed configurations against quality standards, ensuring sites are configured without errors prior to go-live.
• Identifies and escalates configuration discrepancies or technical issues to appropriate internal resources for resolution.
• Maintains up-to-date configuration documentation for all assigned projects in accordance with document control standards.

Responsibility #3 - Document Management and Project Administration

• Maintains document control, naming conventions, and organization for all assigned implementation projects.
• Prepares, maintains, and organizes project documentation including project plans, configuration records, meeting notes, and client correspondence.
• Tracks project progress against milestones and maintains accurate project status records throughout the implementation lifecycle.
• Generates and processes purchase orders and warranty documentation accurately and in a timely manner.
• Assists in the preparation of owner training documentation and sign-in sheets upon project completion.
• Performs additional duties as deemed appropriate by Management.
  

Position Requirements:

• Associate's Degree, Technical Certificate, or equivalent experience in a related field.
• 1 - 3 years of experience in technical installation, systems implementation, project coordination, or a related discipline.
• Demonstrated experience with the installation or implementation of technical products, software systems, or VoIP solutions.
• Familiarity with construction processes, contractor coordination, and templated project execution.
• Modest understanding of AC and DC power, electrical diagrams, and construction documentation preferred.
• Experience following SOPs, playbooks, and documented processes to execute technical tasks consistently.