Implementation Specialist

mdf commerce; Philadelphia (Philadelphia County); Remote; USD 55,000 - 70,000; Full time

Job summary

Join a leading international company as an Implementation Specialist. This entry-level role involves standardizing client data, configuring systems, and collaborating with teams to ensure client success. You'll develop expertise in enterprise software while making an immediate impact on government clients.

Benefits

Flexible 40-hour workweek

Work equipment provided for remote work

Employee ownership program

Competitive benefits and 401K with match

Flexible paid time off

Qualifications

• At least 2 years of experience in data transformation and software configuration.
• Customer-centric attitude with strong problem-solving skills.

Responsibilities

• Standardize and transform client data into templated formats.
• Configure client systems and manage the onboarding process.

Skills

Data Manipulation

Problem Solving

Time Management

Collaboration

Education

Bachelor’s Degree

Tools

Excel

Power Query

G-Suite

Trifacta

Job description

Implementation Specialist at mdf commerce

Join our team as an Implementation Specialist at mdf commerce. We are an international company with approximately 650 experts developing SaaS solutions to optimize B2B and B2G customer interactions.

This role supports our EcoInteractive business line within the GovTech division, serving government clients. EcoInteractive is a leading provider of enterprise software to transportation and environmental agencies, with over 3,000 users and $3B+ tracked within our platform.

About the Job

As an Implementation Specialist, you will standardize and transform client data, engage with clients via calls, and collaborate cross-functionally to configure and set up client systems. This is an entry-level position where your work will have immediate impact, and you will be part of a detail-oriented team focused on building relationships and solving complex problems.

Key Responsibilities

• Standardize and transform client data into templated formats.
• Configure client systems during implementation, understanding configurable options.
• Collaborate with customers and internal teams to meet client needs and workflows.
• Develop expertise in our products and customer use cases.
• Lead customer calls, develop product specs, mockups, and training materials.
• Manage the onboarding process from start to finish, ensuring customer success metrics are met.
• Meet implementation timelines and scope.
• Coordinate with technical teams to scope requests and implement features.
• Participate in process improvement initiatives.
• Provide updates to senior management and report issues.
• Perform other related tasks as needed.

Required Qualifications

• Experience with data manipulation and standardization tools (e.g., Trifacta, Excel, Power Query).
• At least 2 years of experience in data transformation, software configuration, and integration.
• Customer-centric attitude and problem-solving skills.
• Strong time management and organizational skills.
• Ability to handle multiple implementations simultaneously.
• Collaborative mindset with cross-functional teams.
• Proficiency in Word, PowerPoint, Excel, G-Suite; experience with Trifacta is a plus.
• Bachelor’s degree or equivalent experience.
• Authorized to work in the US; we cannot sponsor visas.

Personal Characteristics

• Driven, eager to learn and succeed.
• Empathetic and helpful.
• Self-sufficient and adaptable.
• Critical thinker and problem solver.
• Excellent communicator.
• Accountable and ownership-driven.
• Entrepreneurial and fast-paced mindset.
• Ability to prioritize effectively.
• Team player and self-motivated.

What We Offer

• Flexible 40-hour workweek.
• Work equipment provided for remote work.
• Employee ownership program.
• Competitive benefits, 401K with match, and other compensation perks.
• Flexible paid time off, including holidays.

We appreciate your interest in mdf commerce. Only selected candidates will be contacted. We are committed to diversity and equal employment opportunity. We participate in E-Verify to confirm employment eligibility.