Implementation Specialist

mdf commerce; American Fork (UT); Remote; USD 50,000 - 65,000; Full time

Job summary

A leading company in SaaS solutions is seeking an Implementation Specialist to standardize client data and configure systems. This entry-level role emphasizes collaboration and problem-solving, offering a flexible work environment and competitive benefits.

Benefits

Flexible 40-hour workweek

Work equipment provided

Employee ownership program

Competitive benefits

401K match

Flexible paid time off

Paid holidays

Qualifications

• At least 2 years in data transformation or software configuration.
• Customer-centric mindset with strong organizational skills.

Responsibilities

• Standardize and transform client data into a templated format.
• Collaborate with customers to resolve issues and meet client needs.
• Manage the onboarding process to meet success metrics.

Skills

Data Manipulation

Problem Solving

Collaboration

Organization

Education

Bachelor’s Degree

Tools

Excel

Power Query

G-Suite

Trifacta

Job description

5 days ago Be among the first 25 applicants

Location: USA

mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions for its B2B and B2G customers.

This position will support the EcoInteractive business line, part of the GovTech division of SOVRA brand products, serving government customers.

EcoInteractive is the leading enterprise software provider to government transportation and environmental agencies, with over 3,000 users and $3B+ tracked within our software. Our SaaS cloud-based solutions are used to complete mission-critical workflows. We have a track record of 100% customer retention over recent years, and our company is experiencing rapid growth due to strong demand for our solutions. We are a nimble, entrepreneurial team that values collaboration, humility, accountability, efficiency, and a relentless drive for excellence.

About The Job

As an Implementation Specialist, your responsibilities include standardizing and transforming client data into a templated format, engaging with clients via calls, and working cross-functionally to configure and set up client systems.

This is an entry-level role where you'll make a tangible impact daily. You will join a result-driven, detail-oriented team focused on building relationships and solving complex problems.

Primary Responsibilities

• Standardize and transform client data into a templated format.
• Configure systems during implementation, understanding configurable options.
• Collaborate with customers and internal teams to resolve issues and meet client needs.
• Become a product and domain expert, understanding workflows and customer use cases.
• Lead customer calls and follow-up tasks such as developing specs, mockups, and training materials.
• Manage the onboarding process to meet success metrics.
• Meet implementation timelines and scope.
• Coordinate with technical teams to scope requests, implement features, and set up integrations.
• Participate in process improvement initiatives.
• Provide updates to management and report issues.
• Perform other related tasks as needed.

Required and Valuable Experience

• Experience with data manipulation, standardization, using tools like Trifacta and Excel/Power Query.
• At least 2 years in data transformation, software configuration, or implementation.
• Customer-centric mindset with problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple implementations simultaneously.
• Effective collaboration with cross-functional teams.
• Proficiency in Word, PowerPoint, Excel, G-Suite; experience with Trifacta is a plus.
• Bachelor’s degree or equivalent experience.
• Authorized to work in the US; no visa sponsorship available.

Personal Characteristics

• Driven and eager to learn.
• Empathetic and helpful.
• Self-sufficient and adaptable.
• Critical thinker and problem solver.
• Excellent communicator.
• Ownership-minded and accountable.
• Entrepreneurial spirit.
• Ability to prioritize effectively.
• Team player with collaborative energy.
• Self-motivated and focused.

What We Offer

• Flexible 40-hour workweek.
• Work equipment provided for remote work.
• Employee ownership program.
• Competitive benefits, 401K match, and compensation.
• Flexible paid time off.
• Paid holidays, including Christmas to New Year’s.

We appreciate your interest. Only selected candidates will be contacted.

mdf commerce is committed to diversity and equality in employment. We participate in E-Verify and will verify your authorization to work in the US.