Implementation Specialist

GreenSlate; New York (NY); Remote; USD 47,000 - 60,000; Full time

Job summary

Join a dynamic and innovative team as an Implementation Specialist at a leading provider of technology solutions for media productions. This exciting remote role focuses on ensuring clients have the tools and knowledge to successfully navigate our advanced software platform. You will play a vital role in project onboarding, providing exceptional customer service, and supporting clients throughout their journey. If you are passionate about technology and enjoy helping others, this opportunity offers a collaborative culture, competitive compensation, and the chance to make a meaningful impact in the entertainment industry.

Benefits

Competitive Salary Packages

401(k) Matching

Employee Assistance Program

Wellness Discounts

Remote Work Flexibility

Collaborative Culture

Qualifications

• 2+ years in customer service with a focus on software implementation.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Onboard clients and provide support for software usage.
• Analyze client issues and escalate as necessary.

Skills

Customer Service

Problem Solving

Communication Skills

Self-Monitoring

Detail-Oriented

Education

Bachelor's Degree or Equivalent

Tools

Asana

Job description

This role is remote within the United States.

JOB BRIEF

At GreenSlate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors. We’re looking for an outgoing individual with a passion for technology and a desire to provide exceptional service to join our growing implementation team. As the implementation specialist, you’ll be responsible for project onboarding/setup while providing clients with a friendly, positive, and knowledgeable experience. The goal is to ensure that all users of the company software and project onboarding portal have the information and tools they need, and the knowledge to use it.

Who We Are

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit gslate.com.

What We Expect From You

• Analyze client questions and concerns, escalate problems to appropriate teams/departments, and handle problems to the satisfaction of the client
• Provide client support services by answering calls and emails in a timely and accurate manner
• Support the team with the collection of the required client information needed for each project set-up
• Coordinate the delivery of check printing supplies to production
• Input new projects in the payroll system and handle work location requests
• Complete basic/default software project setups and modifications as required by the client
• Maintain Payroll Forms document repository and update forms as required
• Utilize project management tools (Asana) to track the client’s journey
• Transfer/escalate issues to other team members as required
• Assist with answering basic software questions to assist users with navigating the software

Who You Are

• Bachelor's degree or equivalent
• Customer Service: 2+ years
• Software implementation/Project Onboarding: 1+ years
• The ability to deal with high volumes and work under pressure
• The ability to hold oneself accountable for completing tasks accurately
• Self-monitoring, self-aware and self-correcting
• A desire to find the solution, not just finish the task
• Enthusiastic attitude about providing superior customer service
• Excitement to learn the GreenSlate platforms
• Experience supporting accounting or other business operations software
• Knowledge of production workflows and accounting basics is a plus
• Excellent listening and communication skills
• Extremely focused, highly organized and detail-oriented

What You Can Expect From Us

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

SALARY RANGE: $47,000-$60,000

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit. The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule.

GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members.