Implementation Specialist

Campfire Interactive; Ann Arbor Charter Township (MI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Campfire Interactive is seeking an Implementation Consultant based in Ann Arbor, MI, who will serve as the primary point of contact for customers to ensure the success of their implementations. This role involves managing customer relationships, developing effective strategies for deployment, and providing support through the lifecycle of customer engagement.

The ideal candidate will have over 4 years of relevant experience, strong communication skills, and proficiency in financial modeling tools like Microsoft Excel. This hybrid position allows for a flexible schedule with occasional travel.

Qualifications

• 4+ years of relevant experience in a customer-facing role.
• Experience in the computer software or SaaS industry is highly desirable.
• Strong ability to manage customer implementations and relationships.

Responsibilities

• Develop customer implementations to enhance retention and loyalty.
• Support customers from pilot to active production.
• Lead customer support activities and conduct training sessions.

Skills

Customer Relationship Management

Verbal and written communication

Problem-solving

Financial modeling

Adaptability

Education

BA/BS degree in Finance, Business, Engineering, or related discipline

Tools

Microsoft Excel

CRM tools (e.g., Salesforce, HubSpot)

Job description

Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data‑driven decisions.

Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change

Job Description

As a Implementation Consultant, you will be the primary point of contact for Campfire customers. You will be responsible for developing lasting customer implementations that promote successful deployment and adoption, supporting customers as they move from pilots to active production users, and leading support actions across cost estimation, quoting, pricing, and change management. You will also gather and document customer requirements, contribute product insights based on customer experience, and help develop scalable professional services processes as our global customer base grows.

Location & Work Model

• Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week
• 10–20% travel to customer sites for onboarding, training, or strategic reviews
• Flexible schedule; occasional evening/weekend availability for urgent customer needs

Key Responsibilities

Customer Relationship Management

• Develop customer implementations that promote retention, loyalty, and long‑term account health
• Support customers through the full lifecycle — from pilot to active production — ensuring smooth transitions
• Lead customer support activities for cost estimation, quoting, pricing, and change management modules
• Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic markets
• Identify and pursue opportunities for subscription go‑lives, upsells, and account expansion

Technical & Domain Expertise

• Gather and document customer requirements for business processes including cost/price analysis, supply chain management, sales and material forecasting, and production capacity
• Understand and debug complex automotive cost models in collaboration with customers
• Work with customers to ensure productive use of Campfire software and maximize ROI

Process & Team Collaboration

• Develop professional services processes that drive efficient, standardized outcomes across a growing customer base
• Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the
• Maintain accurate documentation of customer requirements, interactions, and action items in the CRM
• Manage multiple customer projects concurrently, meeting deadlines while delivering high‑quality outcomes

Qualifications

Core Competencies

• Proven ability to build and maintain long‑lasting, healthy relationships with enterprise customers
• Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
• Strong problem‑solving skills — able to work through complex issues independently and with a team
• Top‑down, big‑picture thinker who can connect day‑to‑day work to broader business outcomes
• Ability to thrive in a fast‑paced, collaborative startup environment
• Strong mathematical aptitude; comfortable with financial or cost‑based analysis
• Eagerness to learn and adapt to new tools, processes, and customer environments

Technical Skills

• Experience delivering training and support across multiple geographic markets
• Ability to understand and work within complex automotive cost models
• Background collaborating with product development teams to ideate and implement scalable solutions
• Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
• Automotive industry knowledge preferred

Work Experience

• 4+ years of relevant experience in a customer‑facing role — professional services, customer support, or system implementation
• Experience in the computer software or SaaS industry highly desirable
• Experience with cost models in Microsoft Excel or similar software packages

Education

• BA/BS degree in Finance, Business, Engineering, or a related discipline

Additional Information

All your information will be kept confidential according to EEO guidelines.