Implementation Consultant: Customer Success Leader

Campfire Interactive; Ann Arbor Charter Township (MI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Campfire Interactive is seeking an Implementation Consultant based in Ann Arbor, MI, who will serve as the primary point of contact for customers to ensure the success of their implementations. This role involves managing customer relationships, developing effective strategies for deployment, and providing support through the lifecycle of customer engagement.

The ideal candidate will have over 4 years of relevant experience, strong communication skills, and proficiency in financial modeling tools like Microsoft Excel. This hybrid position allows for a flexible schedule with occasional travel.

Qualifications

• 4+ years of relevant experience in a customer-facing role.
• Experience in the computer software or SaaS industry is highly desirable.
• Strong ability to manage customer implementations and relationships.

Responsibilities

• Develop customer implementations to enhance retention and loyalty.
• Support customers from pilot to active production.
• Lead customer support activities and conduct training sessions.

Skills

Customer Relationship Management

Verbal and written communication

Problem-solving

Financial modeling

Adaptability

Education

BA/BS degree in Finance, Business, Engineering, or related discipline

Tools

Microsoft Excel

CRM tools (e.g., Salesforce, HubSpot)

Job description

Campfire Interactive is seeking an Implementation Consultant based in Ann Arbor, MI, who will serve as the primary point of contact for customers to ensure the success of their implementations. This role involves managing customer relationships, developing effective strategies for deployment, and providing support through the lifecycle of customer engagement.

The ideal candidate will have over 4 years of relevant experience, strong communication skills, and proficiency in financial modeling tools like Microsoft Excel. This hybrid position allows for a flexible schedule with occasional travel.