Implementation Services Director, Pharmacy Onboarding and Client Success

Vizient, Inc; Irving (TX); On-site; USD 89,000 - 156,000; Full time

Job summary

Vizient, Inc. in Irving, Texas leads the onboarding and implementation of pharmacy contract pricing for new clients, ensuring a seamless transition to the Vizient Pharmacy Program in alignment with each client's master services agreement.

You will drive strategy, ensure pricing accuracy and eligibility, and collaborate with client pharmacy teams, suppliers, and distributors to optimize execution and deliver measurable client value.

Qualifications

• 7 or more years of relevant experience required.
• Strong knowledge of pharmaceutical contracting, distribution, eligibility, and class of trade required.
• Experience working with or within a GPO preferred.
• Demonstrated ability to analyze data and translate insights into clear, actionable communication.
• Proven ability to lead complex, cross-functional initiatives and manage multiple priorities in a fast-paced environment.
• Strong relationship management, communication, and influencing skills.
• Willingness to travel.

Responsibilities

• Lead end-to-end implementation of pharmacy contract pricing for new clients, including spend analysis, contract alignment, and validation of pricing eligibility.
• Develop and execute customized implementation strategies and timelines that align with client goals and Vizient program requirements.
• Serve as the primary point of accountability for implementation success, ensuring a high-quality, consistent client experience.
• Oversee completion and submission of required supplier and distributor documentation, ensuring accuracy, timeliness, and compliance.
• Drive alignment from prior GPO contracts to Vizient, including facilitating client-approved substitutions and ensuring continuity of pricing.
• Lead price mitigation discussions and negotiations with pharmacy suppliers to protect and enhance client value.
• Facilitate communication with clients, distributors, suppliers, and internal teams to ensure alignment and transparency throughout the implementation lifecycle.
• Partner with field-based teams and internal stakeholders to support client engagement and long-term program success.
• Track and communicate implementation outcomes, including transitioned spend, savings realization, and key performance metrics.
• Identify and implement process improvements and best practices to enhance operational efficiency and the client experience.

Skills

Cross-functional leadership

Data analysis

Communication

Relationship management

Travel willingness

Education

Relevant degree

Job description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will lead the successful onboarding and implementation of pharmacy contract pricing for new clients, ensuring a seamless transition to the Vizient Pharmacy Program in alignment with each client's master services agreement. You will drive implementation strategy, ensure pricing accuracy and eligibility, and deliver measurable client value. You will collaborate with internal stakeholders, client pharmacy teams, suppliers, and distributors to optimize execution, enhance the client experience, and support Vizient's overall pharmacy strategy.

Responsibilities

• Lead end-to-end implementation of pharmacy contract pricing for new clients, including spend analysis, contract alignment, and validation of pricing eligibility.
• Develop and execute customized implementation strategies and timelines that align with client goals and Vizient program requirements.
• Serve as the primary point of accountability for implementation success, ensuring a high-quality, consistent client experience.
• Oversee completion and submission of required supplier and distributor documentation, ensuring accuracy, timeliness, and compliance.
• Drive alignment from prior GPO contracts to Vizient, including facilitating client-approved substitutions and ensuring continuity of pricing.
• Lead price mitigation discussions and negotiations with pharmacy suppliers to protect and enhance client value.
• Facilitate communication with clients, distributors, suppliers, and internal teams to ensure alignment and transparency throughout the implementation lifecycle.
• Partner with field-based teams and internal stakeholders to support client engagement and long-term program success.
• Track and communicate implementation outcomes, including transitioned spend, savings realization, and key performance metrics.
• Identify and implement process improvements and best practices to enhance operational efficiency and the client experience.

Qualifications

• Relevant degree preferred.
• 7 or more years of relevant experience required.
• Strong knowledge of pharmaceutical contracting, distribution, eligibility, and class of trade required.
• Experience working with or within a GPO preferred.
• Demonstrated ability to analyze data and translate insights into clear, actionable communication.
• Proven ability to lead complex, cross-functional initiatives and manage multiple priorities in a fast-paced environment.
• Strong relationship management, communication, and influencing skills.
• Willingness to travel.

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer

Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we're building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care.

Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare. Together, we're solving some of the industry's most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve.

Through our enterprise of companies, we deliver meaningful impact across the continuum of care: Apexus - The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration. aptitude - The industry's first online direct contracting market, supporting self-contracting activity between hospitals and suppliers. Kaufman Hall - Leading healthcare advisory services to support our clients in achieving financial, clinical, and operational excellence. Provista - Proven supply chain partner specializing in extended, diagnostic, and preventive care facilities, including surgery centers, home health, and senior living.

Click here for Vizient Careers Home Page.