Implementation Services Director, Pharmacy Onboarding and Client Success

Vizient; Irving (TX); On-site; USD 88,900 - 155,500; Full time

Benefits offered by this job

Comprehensive benefits plan

Incentive eligibility

Job summary

Vizient is seeking a Lead Associate to manage the onboarding and implementation of pharmacy contract pricing for new clients. You will ensure a seamless transition to the Vizient Pharmacy Program and deliver measurable client value.

Strong candidates will have at least 7 years of relevant experience, knowledge of pharmaceutical contracting, and excellent communication skills. The position offers a salary range of $88,900 to $155,500.

Qualifications

• 7 or more years of relevant experience required.
• Strong knowledge of pharmaceutical contracting and distribution.
• Demonstrated ability to analyze data and translate insights.

Responsibilities

• Lead end-to-end implementation of pharmacy contract pricing.
• Develop and execute customized implementation strategies.
• Oversee completion and submission of required supplier documentation.
• Track and communicate implementation outcomes.

Skills

Pharmaceutical contracting

Data analysis

Cross-functional leadership

Relationship management

Education

Relevant degree

Job description

Excited to grow your career? We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Our people make all the difference in our success.

Summary

In this role, you will lead the successful onboarding and implementation of pharmacy contract pricing for new clients, ensuring a seamless transition to the Vizient Pharmacy Program in alignment with each client’s master services agreement. You will drive implementation strategy, ensure pricing accuracy and eligibility, and deliver measurable client value. You will collaborate with internal stakeholders, client pharmacy teams, suppliers, and distributors to optimize execution, enhance the client experience, and support Vizient’s overall pharmacy strategy.

Responsibilities

• Lead end-to-end implementation of pharmacy contract pricing for new clients, including spend analysis, contract alignment, and validation of pricing eligibility.
• Develop and execute customized implementation strategies and timelines that align with client goals and Vizient program requirements.
• Serve as the primary point of accountability for implementation success, ensuring a high-quality, consistent client experience.
• Oversee completion and submission of required supplier and distributor documentation, ensuring accuracy, timeliness, and compliance.
• Drive alignment from prior GPO contracts to Vizient, including facilitating client-approved substitutions and ensuring continuity of pricing.
• Lead price mitigation discussions and negotiations with pharmacy suppliers to protect and enhance client value.
• Facilitate communication with clients, distributors, suppliers, and internal teams to ensure alignment and transparency throughout the implementation lifecycle.
• Partner with field-based teams and internal stakeholders to support client engagement and long-term program success.
• Track and communicate implementation outcomes, including transitioned spend, savings realization, and key performance metrics.
• Identify and implement process improvements and best practices to enhance operational efficiency and the client experience.

Qualifications

• Relevant degree preferred.
• 7 or more years of relevant experience required.
• Strong knowledge of pharmaceutical contracting, distribution, eligibility, and class of trade required.
• Experience working with or within a GPO preferred.
• Demonstrated ability to analyze data and translate insights into clear, actionable communication.
• Proven ability to lead complex, cross-functional initiatives and manage multiple priorities in a fast-paced environment.
• Strong relationship management, communication, and influencing skills.
• Willingness to travel.

Career Framework

Professional - Lead Associate (P4)

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00. This position is also incentive eligible.

Vizient has a comprehensive benefits plan!