Implementation Project Manager - Logistics Solutions Lead

Automated Logistics Systems, LLC.; Grand Rapids (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

Automated Logistics Systems (ALS) seeks an organized Implementation Project Manager to coordinate customer implementations from kickoff to completion. You will manage plans, schedules, risks, and stakeholder communications to ensure on-time delivery and a superior customer experience.

Work with Operations, IT, Sales, Customer Success, and Engineering to remove roadblocks and ensure flawless execution. Minimal travel, strong emphasis on governance and continuous improvement.

Qualifications

• Bachelor's degree preferred; equivalent professional experience considered.
• 1+ years coordinating projects, customer implementations, logistics operations, or technology implementations.
• Experience maintaining project schedules, documentation, meeting facilitation, and stakeholder communication.
• Strong organizational, time management, and multitasking abilities.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Develop and maintain implementation project plans, schedules, milestones, and deliverables to keep projects on track.
• Coordinate implementation activities across internal teams while proactively identifying and addressing scheduling risks.
• Support project kickoff, planning, and implementation readiness to ensure successful project execution.
• Coordinate project meetings, prepare agendas, document meeting minutes, and track action items.
• Maintain accurate project documentation and provide timely status updates to customers and internal stakeholders.
• Serve as the central point of coordination for implementation communications.
• Track project risks, assumptions, issues, dependencies, and milestone completion while ensuring governance standards are met.
• Maintain implementation documentation and elevate project risks when appropriate.
• Support adherence to ALS's implementation methodology and Clarity First Framework.
• Partner with Operations, IT, Sales, Customer Success, Engineering, and external partners to ensure successful project execution.
• Help remove roadblocks by coordinating communication, priorities, and implementation activities across teams.
• Support customer onboarding efforts and occasional customer site visits during implementations.
• Identify opportunities to improve implementation processes, documentation, and project standards.
• Capture lessons learned and recommend improvements that enhance efficiency and the customer experience.
• Contribute to the ongoing development of ALS's implementation best practices.

Skills

Organizational skills

Time management

Multitasking

Written and verbal communication

Problem-solving

Attention to detail

Education

Bachelor's degree in Business Administration, Supply Chain Management, Project Management, Information Systems, Logistics, or related field

Tools

Microsoft Project

Smartsheet

Monday.com

Asana

Jira

Job description

Automated Logistics Systems (ALS) seeks an organized Implementation Project Manager to coordinate customer implementations from kickoff to completion. You will manage plans, schedules, risks, and stakeholder communications to ensure on-time delivery and a superior customer experience.

Work with Operations, IT, Sales, Customer Success, and Engineering to remove roadblocks and ensure flawless execution. Minimal travel, strong emphasis on governance and continuous improvement.