Implementation Project Manager - Live Events SaaS

TicketManager; Mesa (AZ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

In-office culture

Catered lunches

Big company perks

Quarterly live event credits

Volunteer opportunities

401(k) company match

Health benefits

Job summary

TicketManager is seeking an Implementation Project Manager in Mesa, AZ, to launch customers on time and drive successful implementations. You will lead end-to-end projects, configure SSO/CRM/API integrations, and manage timelines with internal teams.

You’ll coordinate with Account Management, Customer Success, Support, Product, and Tech, report KPIs, and ensure leadership sign-off. A Bachelor’s degree and strong SaaS experience are required; PMP is a plus.

Qualifications

• Bachelor’s Degree required.
• 5+ years of work experience in a collaborative, data-driven environment.
• Previous project management experience preferred.
• PMP or similar certification is a plus.
• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people.
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously.
• Customer service skills in a SaaS environment preferred.
• Proven presentation and executive meeting planning.
• Ability to translate technical concepts into client-friendly language.
• Ability to refine project management strategy to meet client needs.

Responsibilities

• Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
• Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.
• Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
• Maintain accurate documentation of project status, decisions, client use case and client feedback.
• Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
• Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
• Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.

Skills

Bachelor’s Degree

Project management

SaaS experience

Communication

Cross-functional collaboration

Problem-solving

Education

Bachelor’s Degree

Tools

SSO configurations

CRM integrations

API integrations

Job description

TicketManager is seeking an Implementation Project Manager in Mesa, AZ, to launch customers on time and drive successful implementations. You will lead end-to-end projects, configure SSO/CRM/API integrations, and manage timelines with internal teams.

You’ll coordinate with Account Management, Customer Success, Support, Product, and Tech, report KPIs, and ensure leadership sign-off. A Bachelor’s degree and strong SaaS experience are required; PMP is a plus.