Implementation Project Manager (Enterprise SaaS)

TicketManager

Mesa (AZ)

On-site

USD 85,000 - 115,000

Full time

14 days+

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Benefits offered by this job

In-office culture

Catered lunches

Big company perks

Quarterly live event credits

Volunteer opportunities

401(k) company match

Health benefits

Job summary

TicketManager is seeking an Implementation Project Manager in Mesa, AZ, to launch customers on time and drive successful implementations. You will lead end-to-end projects, configure SSO/CRM/API integrations, and manage timelines with internal teams.

You’ll coordinate with Account Management, Customer Success, Support, Product, and Tech, report KPIs, and ensure leadership sign-off. A Bachelor’s degree and strong SaaS experience are required; PMP is a plus.

Qualifications

Bachelor’s Degree required.
5+ years of work experience in a collaborative, data-driven environment.
Previous project management experience preferred.
PMP or similar certification is a plus.
Strong interpersonal skills: negotiating, influencing, and dealing effectively with people.
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously.
Customer service skills in a SaaS environment preferred.
Proven presentation and executive meeting planning.
Ability to translate technical concepts into client-friendly language.
Ability to refine project management strategy to meet client needs.

Responsibilities

Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.
Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
Maintain accurate documentation of project status, decisions, client use case and client feedback.
Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.

Skills

Bachelor’s Degree

Project management

SaaS experience

Communication

Cross-functional collaboration

Problem-solving

Education

Bachelor’s Degree

Tools

SSO configurations

CRM integrations

API integrations

Job description

Implementation Project Manager

Live events are fun.

Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.

Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at TicketManager

At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.

If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.

The Role

The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.

Responsibilities:

Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.

Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.

Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.

Maintain accurate documentation of project status, decisions, client use case and client feedback.

Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.

Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.

Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.

Desired Skills and Experience:

Bachelor’s Degree Required

5+ years of work experience in a collaborative, data-driven environment

Previous project management experience preferred

PMP or similar certification is a plus

Strong interpersonal skills: negotiating, influencing, and dealing effectively with people

Excellent communication and organizational skills with the ability to manage multiple projects simultaneously

Customer service skills in a SaaS environment preferred

Proven presentation and executive meeting planning

Ability to translate technical concepts into client-friendly language

Ability to refine project management strategy to meet client needs

TicketManager Highlights:

Location: Mesa, AZ

Compensation: $85,000-$115,000& Bonus Eligibility

Reports to: Senior Manager, Project Management

Work Expectations: Role is In-Office, Monday-Friday

Retirement: 401(k) Company Match

Health Benefits: Medical, Dental, Vision & Chiropractic

Time Off: Unlimited PTO

Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.

Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering

Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.

Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal