Implementation Project Director

ZipRecruiter; New York (NY); Remote; USD 130,000 - 175,000; Full time

Job summary

A leading healthcare technology firm is seeking an Implementation Project Director to oversee complex client projects from initiation to completion. This remote role demands leadership skills and project management expertise, focusing on delivering high-quality solutions. The position offers competitive compensation and the chance to contribute to the enhancement of the U.S. healthcare system.

Benefits

Flexible PTO

Medical/Dental/Vision plans

401(k)

Equity incentive plans

Qualifications

• 5+ years experience in client-facing implementation projects.
• Strong verbal and written communication skills.
• Experience in SaaS or health tech sectors.

Responsibilities

• Lead and manage end-to-end implementation of strategic client projects.
• Create and maintain project plans, ensuring timely completion.
• Collaborate closely with clients to document their requirements.

Skills

Communication

Leadership

Project Management

Client Relationship Management

Problem Solving

Tools

Zendesk

Salesforce

Slack

G Suite

Asana

Smartsheet

Job description

Job Description

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we've developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high-quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest-growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award-winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.

About the role:

We're looking for an Implementation Project Director to lead and oversee the execution of complex client projects. The Implementation Project Director will be responsible for managing the entire implementation lifecycle, from project initiation through completion, ensuring delivery of high-quality solutions that meet client expectations. This role requires leadership skills, project management expertise, and the ability to effectively coordinate cross-functional teams and external stakeholders. This role reports to the Director, Implementation.

This position is fully remote.

What you will do:

• Lead and manage the end-to-end implementation of large-scale and strategic client projects.
• Create and maintain project plans, ensuring all tasks are completed within the defined timelines.
• Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions.
• Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions.
• Coordinate internal teams, external vendors, and client stakeholders to ensure seamless execution and delivery of project milestones.
• Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.
• Partner with clients and internal teams to analyze integration needs, data mapping, and workflow requirements essential for successful integrations.
• Lead client-facing presentations and conduct regular status meetings with clients and internal teams, delivering clear and concise updates on project progress.
• Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices.
• Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.
• Foster effective collaboration with cross-functional teams, such as Sales, Product Development, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction.
• Facilitate post-implementation reviews to capture lessons learned and drive continuous improvement across implementation and client services practices.
• Lead cross-functional implementation teams across multiple projects concurrently and drive them to achieve successful implementations.

What you will bring to the team:

• 5+ years experience leading client-facing implementation projects.
• Strong verbal and written communication skills and effective leadership abilities with a focus on achieving results.
• Demonstrated experience in a similar role, overseeing the implementation of complex software solutions, particularly within the SaaS, health tech, or health insurance industries.
• Outstanding communication and interpersonal skills, adept at building trusted relationships with both clients and internal teams.
• Deep understanding of software implementation best practices, encompassing requirements gathering, solution configuration, testing, and training.
• Familiarity with project management and collaboration tools such as Zendesk, Salesforce, Slack, G Suite, Asana, Smartsheet, and others.
• Knowledge of medical claims processing and/or Electronic Data Interchange (EDI) is a plus.
• A willingness to "roll up your sleeves" and do whatever is necessary to ensure company success.
• Experience working in a rapidly evolving startup environment.
• A desire to be a part of our mission to improve the U.S. healthcare system.

Compensation Transparency:

The base salary range for this position is $130,000 - $175,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and benefits plans, including flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health, and more.

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [e-mail].

Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values in the workplace. We do not discriminate based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].