Implementation Project Director

Garner Health; United States; Remote; USD 130,000 - 175,000; Full time

Job summary

Garner Health seeks an Implementation Project Director to lead complex client projects and manage implementation lifecycles. The role offers the opportunity to significantly impact healthcare solutions, collaborating closely with clients and internal teams to ensure successful project delivery. Ideal candidates have extensive experience in client-facing implementation, especially within SaaS or health tech sectors, and strong leadership abilities.

Benefits

Flexible PTO

Medical/Dental/Vision plans

401(k) plan

Equity incentive

Qualifications

• 5+ years experience managing client-facing implementation projects.
• Experience in SaaS or health tech industries.
• Strong communication and leadership skills.

Responsibilities

• Lead the end-to-end implementation of large-scale client projects.
• Manage project plans and timelines.
• Collaborate with clients to capture business needs.

Skills

Leadership

Project Management

Communication

Interpersonal Skills

Education

Bachelor's degree or equivalent experience in a relevant field

Tools

Zendesk

Salesforce

Slack

G Suite

Asana

Smartsheet

Job description

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.

About the role:

We’re looking for an Implementation Project Director to lead and oversee the execution of complex client projects. The Implementation Project Director will be responsible for managing the entire implementation lifecycle, from project initiation through completion, ensuring delivery of high-quality solutions that meet client expectations. This role requires leadership skills, project management expertise, and the ability to effectively coordinate cross-functional teams and external stakeholders. This role reports to the Director, Implementation.

This position is fully remote.

What you will do:

• Lead and manage the end-to-end implementation of large-scale and strategic client projects
• Create and maintain project plans, ensuring all tasks are completed within the defined timelines
• Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions
• Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions
• Coordinate internal teams, external vendors, and client stakeholders to ensure seamless execution and delivery of project milestones
• Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process
• Partner with clients and internal teams to analyze integration needs, data mapping, and workflow requirements essential for successful integrations
• Lead client facing presentations and conduct regular status meetings with clients and internal teams, delivering clear and concise updates on project progress
• Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices
• Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions
• Foster effective collaboration with cross-functional teams, such as Sales, Product Development, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction
• Facilitate post-implementation reviews to capture lessons learned and drive continuous improvement across implementation and client services practices
• Lead cross-functional implementation teams across multiple projects concurrently and drive them to achieve successful implementations

What you will bring to the team:

• 5+ years experience leading client-facing implementation projects
• Strong verbal and written communication skills and effective leadership abilities with a focus on achieving results
• Demonstrated experience in a similar role, overseeing the implementation of complex software solutions, particularly within the SaaS, health tech, or health insurance industries
• Outstanding communication and interpersonal skills, adept at building trusted relationships with both clients and internal teams
• Deep understanding of software implementation best practices, encompassing requirements gathering, solution configuration, testing, and training
• Familiarity with project management and collaboration tools such as Zendesk, Salesforce, Slack, G Suite, Asana, Smartsheet, and others
• Knowledge of medical claims processing and/or Electronic Data Interchange (EDI) is a plus
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• Experience working in a rapidly evolving startup environment
• A desire to be a part of our mission to improve the U.S. healthcare system

Compensation Transparency:

The base salary range for this position is $130,000 - $175,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [e-mail] .

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [e-mail] .

Equal Employment Opportunity:

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] .

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