Implementation & Optimization Consultant

Stensul; New York (NY); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits

Flexible time off policy

Regular Mental Health Days

Job summary

A leading marketing technology firm in New York is seeking a Customer Success professional to lead the implementation process for new clients. The ideal candidate has 3+ years of relevant experience, strong technical knowledge, and exceptional project management skills. This role offers a competitive salary, equity, and comprehensive benefits, promoting a collaborative and inclusive workplace.

Qualifications

• 3+ years of relevant work experience.
• Solid technical knowledge of APIs and markup languages.
• Project management experience with multiple projects.

Responsibilities

• Own the implementation process for new customers.
• Train users on the Stensul platform.
• Collaborate on platform integrations as needed.

Skills

Project management

Technical knowledge (REST/SOAP APIs, HTML/CSS)

Attention to detail

Customer engagement

Job description

Overview

Stensul dramatically reduces marketing content creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so they can create high-performing campaigns that drive stronger results. Stensul integrates with all leading ESPs/MAPs, workflow platforms, image digital asset management platforms, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding marketing creation problems include BlackRock, Cisco, Demandbase, Equifax, Greenhouse, Siemens, Thomson Reuters, and Yahoo.

At Stensul, our top priority is maintaining a people-first, diverse, and inclusive culture. We look for people that live by our core values - Garra, Learning Agile, Above & Beyond, and Team Players. We’re committed to investing in your growth through mentorship, coaching, and meaningful professional development. If you thrive in a fast-paced environment and are eager to take ownership of a large, revenue-generating area of the business, we want to hear from you!

Position Overview

This role will report directly to the Director of Professional Services and will have an exceptional amount of responsibility and visibility within the Customer Success team as well as the broader Stensul organization. This individual will lead implementations with technical and non-technical customers alike, ensuring the Stensul platform is properly configured to drive maximum impact from day one of the partnership.

You will be working with customers both pre- and post-sales to define their specifications, functionality, and workflows to optimize their experience with Stensul. Cross-functional collaboration between Customer Success Managers, Product, Development, and Solutions Consultants will be key to your everyday.

What You’ll Do

• Owning the implementation process for each new customer, which consists of leading discovery calls, creating and reviewing email design specifications document, project managing the build and testing it with the implementation developers, building and testing the customer instance when necessary, and serving as a liaison between customer requirements and the product team
• Become an expert of Stensul’s platform, enabling you to train anyone on getting the most value from the platform, creating customer documentation and answering any questions around the platform confidently
• Working with internal or external developers on new platform integrations based on customer requirements
• Partnering with the Solutions Consulting and Product teams as necessary to research and scope prospective customers

What You’ll Need

• 3+ years of relevant work experience
• Solid technical knowledge (REST/SOAP APIs, HTML/CSS, ESP-specific languages)
• Project management experience with the ability to independently manage multiple projects and priorities effectively while providing guidance to other pod members
• Must possess extreme attention to detail and curiosity
• Can translate complex solutions into easily understandable concepts when communicating to other teams and clients
• Consultative or agency experience with the ability to engage with customers throughout the implementation process and put the customer first

Why You’ll Love Working Here!

• Competitive compensation package that includes equity - everyone has a stake in our growth
• Comprehensive benefits package that includes medical, dental, and vision coverage for you and your dependents, as well as a 401(k), life insurance, commuter benefits and parental leave plans
• Flexible time off policy, empowering you to balance work & life in the way that suits you best
• Regular Mental Health Days, ensuring that you consistently take time to reset
• A culture that prioritizes collaboration and transparency, as well as internal mobility and growth!

Salary information: The estimated base salary range for this position is $105,000 - $115,000 USD, plus variable compensation. Where a candidate falls within this range is based on a variety of factors, including experience, qualifications, familiarity with the problem space, and extent of enterprise experience. Additionally, we offer both significant equity and comprehensive benefits.

Stensul is an Equal Opportunity Employer, meaning that we do not discriminate on the basis of race, religion, national origin, gender identity, sexual orientation, or any other protected class. We are deeply committed to creating an environment that celebrates diversity and in which each employee feels empowered to bring their whole self to work.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Training, Consulting, and General Business
• Industries: Software Development and Marketing Services