Implementation Operations Specialist

Lightyear AI, Inc.; City of Albany (NY); Remote; USD 90,000 - 95,000; Full time

Job summary

A leading company is seeking an Implementation Operations Specialist to enhance client satisfaction and operational efficiency. This entry-level role involves managing customer interactions and refining workflows within Lightyear's innovative telecom service platform. Ideal candidates should have strong project management, analytical skills, and a proactive mindset, eager to thrive in a dynamic startup environment.

Qualifications

• Comfortable leading engagements with IT professionals.
• Fast learner with expert knowledge of product workings.
• Strong execution skills with accountability.

Responsibilities

• Manage the customer journey for telecom services.
• Define and improve operational processes.
• Collaborate with Product and Engineering on new features.

Skills

Analytical skills

Project management

Problem-solving

Collaboration

Job description

Join to apply for the Implementation Operations Specialist role at Lightyear

Join to apply for the Implementation Operations Specialist role at Lightyear

Lightyear is using the power of automation to help enterprise IT teams operate more efficiently. Lightyear’s software helps IT teams automate telecom procurement, network maintenance, contract management, and more in a SaaS product that has caught the attention of top venture investors and enterprises in a short period of time. We've raised >$22M from investors that were first in Robinhood, Discord, Plaid, and Flexport. Our team is lean and has top brand name experience (Google, Goldman Sachs).

The Position:

As a Lightyear Implementation Operations Specialist, you will work under our Head of Operations and partner with Product and Sales leaders to enable best-in-class experiences for both our customers and internal employees. You'll do this in the following ways: Manage customer and supplier interactions throughout a customer's journey procuring telecom services. Work with customers and Lightyear employees to define, standardize, and improve our key workflows and internal processes (across procurement and network operations). Leverage user feedback and data analytics to identify product and process improvements as we scale and prioritize investments.

Your work will directly impact the experience of users of the Lightyear software platform, both external and internal.

The expected salary range for this position will be dependent on experience with a range from ~ $90,000 - $95,000.

Responsibilities

• Manage the customer journey for delivering telecom services that are purchased via the Lightyear platform to ensure they are delighted every step of the way
• Define and improve our core operational processes around customer, supplier, and operations engagement across Lightyear’s software platform
• Partner with Product and Engineering to document processes around new features, provide insights on feature utilization, and automate core workflows
• Partner with Sales and Marketing to define standards for performance and deliver an exceptional customer experience from beginning to end
• Manage our telecom supplier relationships to optimize processes around information retrieval, invoicing, installation, and issue resolution

Qualifications

• Comfortable working closely & leading engagements with customers, particularly IT professionals & engineers, to ensure they are happy throughout the process
• Fast-learner with the capacity to develop expert knowledge of how our product works
• Strong program/project management & execution skills with the ability to drive action and accountability
• Strong analytical and problem-solving skills with an orientation toward optimization
• Highly collaborative, pragmatic approach to resolving issues and coming up with solutions
• Desire to identify and implement process and product improvements
• Highly organized and able to prioritize work effectively
• Strong attention to detail
• Eagerness to work in early startup environments!
• Bonus: Experience in B2B wireline telecommunications, particularly as a network engineer

** This role is remote

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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