Implementation Manger New York

Covariance Labs Inc.; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

401k with match

Unlimited PTO

13 company holidays

Daily Grubhub lunch stipend

Job summary

Covariance is hiring an Implementation Manager to own post-sale delivery for flagship brands. You’ll manage onboarding, coordinate with product and engineering, and drive timelines, milestones, and live deployments.

Hybrid in-office/remote in Manhattan; you’ll report to the executive team and shape delivery playbooks as we scale.

Qualifications

• 5+ years in implementation, onboarding, or delivery at a SaaS, data, or adtech/martech company, managing enterprise projects.
• Strong in Jira or similar tools; PMP or a similar certification is a plus.
• You lead meetings with customer Directors/VPs.
• Clear, concise emails, status updates, and recaps.
• Data comfort with spreadsheets and dashboards; QA delivery confidence.
• Familiarity with AI tools for analysis and drafting to assist customers.

Responsibilities

• Onboarding: take customers from signature to live via account setup, QA, review, and launch.
• Customer delivery plans: turn goals into a shared plan with milestones and owners.
• Manage cross-team delivery: run cross-functional workstreams.
• Executive engagement: run working sessions and status reviews with alignment on goals.
• Requests and issues: own customer requests from intake to resolution; bring in Engineering as needed.
• Playbook and delivery metrics: build onboarding playbook and release processes for consistency.

Skills

Project management

Customer communication

Data analysis

Executive engagement

Writing & reporting

Education

PMP certification

Tools

Jira

Job description

Covariance is a fast-growing MIT spinout reimagining advertising. We help the F500 obtain drastically better outcomes through advanced AI and proprietary data. Unlike traditional platforms that focus on existing customers, we give marketers a complete view of the entire market: competitors’ customers, your customers, and everyone else shopping in your space. Identify audiences you can win, activate them across channels, and measure lift – all powered by the Covariance Platform. Covariance turns population-scale data into real results.

• We built the largest panel of anonymized, third-party consumer behavior data in the United States
• We serve F500 & mid-market retail, restaurants, grocery, DTC, subscription, and more
• Winner of Harvard Business School Innovation Prize & named a Top 25 MIT startup to watch

Role

Covariance is hiring an Implementation Manager to own product delivery for the world's largest brands after they sign. The role starts with customer onboarding and continues after launch: handle customer requests, coordinate deliveries, and prepare periodic releases. You're accountable for how fast each customer goes live and starts getting value. This is a post-sale role, individual contributor to start. You'll run the projects, timelines, and configuration of our tools — coordinating with our product and engineering teams. You’ll report directly to the executive team.

Responsibilities

• Onboarding: take customers from signature to live via account setup, QA, review, and launch.
• Customer delivery plans: turn each customer's goals and success criteria into a shared plan with milestones, dependencies, owners, and dates.
• Manage cross-team delivery: run cross-functional workstreams.
• Executive engagement: run working sessions and status reviews — keep everyone aligned on goals, scope, and timelines, and stay ahead of risks.
• Requests and issues: own each customer request from intake to resolution. You’ll gain expertise with our AI products to help clients, and bring in Engineering only when needed.
• Playbook and delivery metrics: build the onboarding playbook, request intake, and release process so every customer gets a consistent experience as we scale – improving time to live on each iteration.

Qualifications

• Experience: 5+ years in implementation, onboarding, or delivery at a SaaS, data, or adtech/martech company, running several enterprise customer projects at once.
• Project management: you're highly organized, with exceptional attention to detail. You're strong in Jira or similar tools. PMP or a similar certification is a plus.
• Customer presence: you lead meetings with customer Directors/VPs.
• Writing: your customer emails, status updates, and recaps are clear, concise, and polished.
• Data comfort: you're at home in spreadsheets and dashboards and can QA a delivery with confidence.
• AI tools: you’re comfortable using AI every day to analyze, draft, and prepare, so you can do more for every customer. Importantly, AI is not a replacement for critical thinking or delegating ownership.

Location

Hybrid in-office/remote role. Employees can work remotely or in the Manhattan office at their discretion.

• The salary range for this position is $140,000 - $190,000 + equity compensation (options)
• 401k with match
• Unlimited PTO + 13 company holidays
• Daily Grubhub lunch stipend