Implementation Manager

Success Matcher Recruitment; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% covered healthcare

Flexible time off

Commuter benefits

Early-stage equity

Job summary

Success Matcher Recruitment is helping a fast-growing AI healthcare startup in New York City deploy end-to-end patient scheduling and billing workflows. You will own the delivery of 3–5 customer implementations from kickoff to go-live and serve as the primary non-technical liaison to senior decision-makers.

You will co-create the implementation playbook, shape scalable delivery processes, and partner in a dynamic dyad with a Forward-Deployed Engineer to drive timelines and outcomes.

Qualifications

• 2–5 years in complex software implementations or onboarding.
• Ability to own timelines and stakeholder outcomes.
• Semi-technical with API basics and LLM knowledge.
• Willing to relocate to NYC and work in the office five days a week.

Responsibilities

• Lead 3–5 customer implementations from kickoff to go-live.
• Serve as primary non-technical contact for multiple decision-makers within large healthcare organizations.
• Create and refine the implementation playbook from scratch.
• Coordinate with Forward-Deployed Engineer to align timelines and stakeholder outcomes.

Skills

Project management

Customer onboarding

Stakeholder management

Semi-technical

APIs

LLM basics

Detail oriented

Ambiguity tolerance

Tools

APIs

Cloud platforms

Job description

Our client is a fast-growing, seed-stage AI healthcare startup that is fundamentally rebuilding how healthcare communicates. Having just raised a $10M seed round from top-tier investors (Accel, Y Combinator, Sequoia) and signed seven major deals in a single week, they are looking for a high-octane Implementation Manager to join their 11-person team as a foundational hire.

In this role, you won't just follow a checklist—you will build the playbook. You’ll lead end-to-end customer deployments for Fortune 500 healthcare organizations, ensuring that AI voice agents are seamlessly integrated to handle scheduling, billing, and patient workflows.

What You’ll Do

Lead the Charge: Manage a panel of 3-5 customer implementations from initial kickoff through successful go-live.

Stakeholder Mastery: Navigate complex relationships within large healthcare organizations, serving as the primary non-technical point of contact for multiple decision-makers.

Build the Foundation: Create and refine the implementation playbook from scratch, defining how the company scales its delivery process.

Dynamic Duo: Work in a "dyad" with a Forward-Deployed Engineer. You own the project management, timelines, and stakeholder outcomes, while they handle the technical execution.

Who You Are

Experienced: 2-5 years in complex software implementations, customer onboarding, or high-level project management (Consulting, Chief of Staff, or Startup Deployment roles are highly preferred).

High-Agency: You are a "doer" who thrives in ambiguity. You don't wait for a manual; you write it.

Semi-Technical: You understand the "how" behind the "what." You know your way around APIs, understand LLM basics, and can speak intelligently about technical products.

Detail-Obsessed: You have a proven track record of managing multi-workstream plans and holding stakeholders to deadlines.

NYC Bound: You are either in New York or ready to relocate to be with the team 5 days a week in their NYC office.

Why Join?

Top-Tier Pedigree: Work alongside a CEO (Stanford/Harvard-trained physician) and CTO (ex-Amazon Alexa AI lead).

Massive Traction: 10x revenue growth in the last year.

Full Benefits: 100% covered healthcare, flexible time off, commuter benefits, and meaningful early-stage equity.