Implementation Manager (Fully Remote)

Olo; United States; Remote; USD 100,000 - 146,000; Full time

Job summary

Olo, a leading restaurant technology provider, offers a fully remote role within the UK for an experienced Implementation Manager. You will guide brands through integration projects, collaborate with PMs, technical specialists, product managers, support, and leadership to ensure smooth customer experiences.

You will manage complex client relationships, provide expert troubleshooting, and drive process improvements while advocating for product enhancements.

Qualifications

• 5+ years managing customer relationships, project/account management, or integration implementation experience.
• Strong problem-solving and self-management toward deadlines.
• Experience with Asana, Jira, Salesforce, Google Suite, and Zendesk preferred.

Responsibilities

• Manage a portfolio of product and platform integration projects with evolving objectives, ensuring successful outcomes.
• Provide expert-level product understanding, advanced troubleshooting, and customer training on integration best practices.
• Advocate for product enhancements, resolve bugs with external partners, and act as a point of escalation.

Skills

Problem solving

Project management

Customer relationship management

Tools

Asana

Jira

Salesforce

Google Suite

Zendesk

Job description

• Report to a member of the Implementation Senior Leadership Team and guide brands through transformative points to leverage Olo's products.
• Work remotely from anywhere in the UK and collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership teams.
• Directly impact change management initiatives and contribute to process improvements for a seamless customer experience.

Key Responsibilities:

• Manage a portfolio of product and platform integration projects with evolving objectives, ensuring successful outcomes.
• Provide expert-level product understanding, advanced troubleshooting, and customer training on integration best practices.
• Advocate for product enhancements, resolve bugs with external partners, and act as a point of escalation.

What We Look For:

• 5+ years managing customer relationships, project/account management, or integration implementation experience.
• Demonstrated ability to solve problems, consume technical details, and self-manage towards deadlines.
• Experience with Asana, Jira, Salesforce, Google Suite, and Zendesk is preferred.

About Olo:

• Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions.
• Processes millions of orders daily and is trusted by over 800 restaurant brands and 400+ integration partners.
• Offers a fully remote role within the UK and occasional travel or on-call work as business needs arise.

Olo

Olo is a leading SaaS platform that accelerates digital transformation in the restaurant industry with digital ordering, payment, and guest engagement solutions. The company processes millions of orders daily and is trusted by over 800 restaurant brands and 400+ integration partners, fostering a remote-first culture.