Implementation Manager

Olo; United States; Remote; USD 93,000 - 120,000; Full time

Job summary

Olo is seeking an Implementation Manager to join its Customer Experience team. This remote UK role works with brands to leverage Olo's products and services during transformative projects, guiding adoption and value realization.

You will collaborate with Project Managers, Technical Specialists, Product Managers, Support and Leadership to drive change initiatives and process improvements across the organization.

Responsibilities

• Lead implementation projects and guide brands to leverage Olo's products and services.
• Collaborate with Project Managers, Technical Specialists, Product Managers, Support and Leadership to drive change initiatives and process improvements.

Job description

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK.

Your new role

As an Implementation Manager, reporting directly to a member of the Implementation Senior Leadership Team, you'll play a pivotal role in Olo's Customer Experience Team, helping to guide new and existing brands at their most transformative points to leverage Olo's products and services. Your work will directly impact the evolution of Olo’s product offerings by leveraging your product and industry knowledge to understand and address the unique goals and business processes of our customers. You'll also provide increasingly complex product expertise to customers, and collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership teams. You will have a direct impact on change management initiatives throughout the organization, and work alongside cross-functional peers to identify and contribute to process improvements, finding efficiencies to provide a seamless customer experience.