Remote UK Senior Implementation Lead

Olo; United States; Remote; USD 73,000 - 100,000; Full time

Job summary

Olo, a leading SaaS platform for restaurant brands, is hiring a Senior Implementation Specialist to guide customers on adopting the Olo Engage Suite. This remote UK-based role reports to the Senior Manager, Implementation and collaborates with Project Managers, Technical Specialists, Product Managers, Support, and Leadership to deliver successful deployments and upsell opportunities.

You will bring 3+ years in customer relationships or implementation, excel at translating technical details into

Qualifications

• 3+ years managing customer relationships or related project work.
• Ability to advocate for customers and deliver excellent experiences.
• Strong project management and cross-functional collaboration skills.
• Experience consuming technical details to guide deployments.

Responsibilities

• Lead a portfolio of implementation projects across product domains.
• Collaborate with cross-functional teams to ensure cohesive communication.
• Act as SME for specific products to guide customers through adoption.
• Address issues, troubleshoot, and escalate per protocol.
• Stay updated on product changes and advise on velocity improvements.

Skills

Customer mgmt

Project mgmt

Integration impl

Stakeholder advocacy

Tools

Asana

Jira

Salesforce

Google Workspace

Zendesk

Job description

Olo, a leading SaaS platform for restaurant brands, is hiring a Senior Implementation Specialist to guide customers on adopting the Olo Engage Suite. This remote UK-based role reports to the Senior Manager, Implementation and collaborates with Project Managers, Technical Specialists, Product Managers, Support, and Leadership to deliver successful deployments and upsell opportunities.

You will bring 3+ years in customer relationships or implementation, excel at translating technical details into