Remote Senior Implementation Lead — SaaS & CX

Logoslabs; San Francisco (CA); Remote; USD 67,000 - 93,000; Full time

Job summary

Olo is a leading restaurant technology provider delivering ordering, payment, and guest engagement solutions. We are seeking a Senior Implementation Specialist to guide restaurants joining or expanding their use of the Olo Platform, remotely within the UK.

You will collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership to drive successful product adoption and implementation velocity, with a focus on hospitality and collaboration.

Qualifications

• 3+ years experience managing customer relationships or project/ account management.
• Ability to advocate for customers and deliver excellent customer experiences.
• Awareness of project management practices and self-management to meet deadlines.
• Experience training customers on product best practices for program performance.
• Ability to translate technical details for diverse audiences to achieve objectives.

Responsibilities

• Lead execution of a portfolio of implementations with varying complexity across product domains.
• Adapt processes to ensure successful customer outcomes.
• Collaborate with cross-functional teams to ensure cohesive communication throughout projects.
• Act as a subject matter expert to guide customers through product adoption.
• Champion customer needs when coordinating with multiple stakeholders on projects.
• Provide troubleshooting and support during implementations and escalate when needed.

Skills

Customer relationships

Project management

Stakeholder management

Problem solving

Technical literacy

Communication

Tools

Asana

Jira

Salesforce

Google Suite

Zendesk

Job description

Olo is a leading restaurant technology provider delivering ordering, payment, and guest engagement solutions. We are seeking a Senior Implementation Specialist to guide restaurants joining or expanding their use of the Olo Platform, remotely within the UK.

You will collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership to drive successful product adoption and implementation velocity, with a focus on hospitality and collaboration.