Implementation Manager — Cross-Functional Programs

Johnson & Johnson Co.; Orlando (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Johnson & Johnson is seeking a Manager, Implementation to drive projects from initiation to completion across multiple U.S. locations, including Pittsburgh, Raleigh, Phoenix, Orlando, Charlotte, Dallas and Horsham.

You will own the launch process in designated therapeutic areas, defining requirements and engaging stakeholders to deliver projects successfully. The role requires strong cross-functional leadership, collaboration, and program management skills with a focus on patient access

Qualifications

• Bachelor's Degree or higher.
• Minimum of 6 years’ experience in HUB services implementation management, program management or operations management.
• Deep knowledge of patient support programs and patient access and affordability solutions (such as reimbursement services, free drug program and pharmacy services).
• Demonstrated ability to lead, manage and successfully launch new process or technology enhancements.
• Proven ability to lead and collaborate effectively with direct and indirect project teams.
• Ability to conceptualize, develop, implement and evaluate projects and processes.
• Proficient with Microsoft Excel, Outlook, Word, and Visio.

Responsibilities

• Act as the primary point of contact for assigned implementations and own end-to-end delivery.
• Collaborate with key stakeholders to develop process flows, requirements and program solutions that enhance patient, provider and agent experiences.
• Ensure timely product development and implementation that meets PSC/PECS expectations.
• Collaborate with PSC technology group to review system requirements that enhance the agent experience.
• Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow.
• Define project scope and translate it into actionable tasks and schedules
• Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training.
• Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.
• Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables.
• Update stakeholders on progress and manage expectations regarding project aspects.
• Identify issues, explore solutions and implement effective resolutions.
• Up to 25% travel is required.
• Perform additional duties assigned based on staffing and implementation needs.

Skills

Agile Decision Making

Agility Jumps

AI Judgement Integration

Analytics Insights

Cross-Functional Collaboration

Expectation Management

Leadership

Organizational Project Management

Organizing

Process Improvements

Program Management

Project Management Methodology

Project Management Office

Project Management Tools

Project Reporting

Quality Assurance

Statement of Work

Technical Credibility

Education

Bachelor's Degree or higher

Tools

Microsoft Excel

Outlook

Word

Visio

Job description

Johnson & Johnson is seeking a Manager, Implementation to drive projects from initiation to completion across multiple U.S. locations, including Pittsburgh, Raleigh, Phoenix, Orlando, Charlotte, Dallas and Horsham.

You will own the launch process in designated therapeutic areas, defining requirements and engaging stakeholders to deliver projects successfully. The role requires strong cross-functional leadership, collaboration, and program management skills with a focus on patient access