Manager, Implementation

6296-Patient Service Center LLC Legal Entity; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Job summary

Johnson & Johnson is seeking a Manager, Implementation to drive projects from initiation to completion across multiple locations in the U.S. This role will own the launch process in designated therapeutic areas and work with stakeholders to deliver outcomes that meet quality and patient needs.

The ideal candidate has 6+ years in HUB services implementation management or operations, with strong leadership and a proven track record of delivering process and technology improvements.

Qualifications

• Bachelor's degree or higher in a related field.
• Minimum of 6 years’ experience in HUB services implementation management, program management or operations management.
• Deep knowledge of patient support programs and patient affordability solutions.
• Proven ability to lead and launch new process or technology enhancements.
• Proficient with Microsoft Excel, Outlook, Word, and Visio.

Responsibilities

• Act as the primary point of contact for assigned implementations and own end-to-end delivery.
• Collaborate with key stakeholders to develop process flows, requirements and program solutions.
• Ensure timely product development and implementation that meets PSC/PECS expectations.
• Collaborate with PSC technology group to review system requirements.
• Facilitate conversations with operational teams to determine needs and deliver solutions.

Skills

Leadership

Project management

Stakeholder management

Process improvement

Change management

Agile

Education

Bachelor's degree or higher

Tools

Microsoft Excel

Outlook

Word

Visio

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Project/Program Management Group Job Sub Function: Project/Program Management Job Category: Professional All Job Posting Locations: Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Purpose

We are searching for the best talent for a Manager, Implementation to be located in Pittsburgh, PA; Raleigh, NC; Phoenix, AZ; or Orlando, FL; Charlotte, NC; Dallas, TX; or Horsham PA. We are seeking a Manager, Implementation to drive projects from initiation to completion. The Manager, Implementation will own the launch process in designated therapeutic areas, defining project requirements and engaging with the main stakeholders to deliver projects to completion. The Manager will solve problems and advocate for solutions while securing stakeholder buy-in. Post-launch, the Manager, Implementation will provide historical context to operational leadership and assist with change requests and program enhancements.

Responsibilities

Act as the primary point of contact for assigned implementations and own end-to-end delivery.

Collaborate with key stakeholders to develop process flows, requirements and program solutions that enhance patient, provider and agent experiences.

Ensure timely product development and implementation that meets PSC/PECS expectations.

Collaborate with PSC technology group to review system requirements that enhance the agent experience.

Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow.

Define project scope and translate it into actionable tasks and schedules.

Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training.

Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.

Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables.

Update stakeholders on progress and manage expectations regarding project aspects.

Identify issues, explore solutions and implement effective resolutions.

Up to 25% travel is required.

Perform additional duties assigned based on staffing and implementation needs.

Required Qualifications

• Bachelor's Degree or higher.
• Minimum of 6 years’ experience in HUB services implementation management, program management or operations management.
• Deep knowledge of patient support programs and patient access and affordability solutions (such as reimbursement services, free drug program and pharmacy services).
• Demonstrated ability to lead, manage and successfully launch new process or technology enhancements.
• Proven ability to lead and collaborate effectively with direct and indirect project teams.
• Ability to conceptualize, develop, implement and evaluate projects and processes.
• Proficient with Microsoft Excel, Outlook, Word, and Visio.

Preferred Qualifications

• Advanced Degree Program or clinical experience in the therapeutic areas of immunology and/or oncology.
• Experience in medical benefits and infusion services.

Preferred Skills

Agile Decision Making, Agility Jumps, AI Judgement Integration, Analytics Insights, Cross-Functional Collaboration, Expectation Management, Leadership, Organizational Project Management, Organizing, Process Improvements, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Quality Assurance (QA), Statement of Work (SOW), Technical Credibility

Equal Opportunity Employer Statement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.

Company Culture & Values

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Our Credo calls on us to respect the dignity of every individual and create an environment for all people to thrive. Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.

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