Manager, Implementation

Johnson & Johnson Co.; Raleigh (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Johnson & Johnson is seeking a Manager, Implementation to drive end-to-end projects from initiation to completion across multiple U.S. locations including Pittsburgh, Raleigh, Phoenix, Orlando, Charlotte, Dallas, and Horsham.

You will own the launch process in designated therapeutic areas, define requirements, engage stakeholders, and secure buy-in. Post-launch, you will support change requests and program enhancements to optimize operations.

Qualifications

• Bachelor's degree minimum; higher degree preferred.
• 6+ years’ experience in HUB services implementation management, program management or operations management.
• Deep knowledge of patient support programs and patient access and affordability solutions (reimbursement services, free drug programs, pharmacy services).
• Demonstrated ability to lead, manage and launch new process or technology enhancements.
• Proven ability to lead and collaborate with direct and indirect project teams.
• Ability to conceptualize, develop, implement and evaluate projects and processes.
• Proficient with Microsoft Excel, Outlook, Word, and Visio

Responsibilities

• Act as the primary point of contact for assigned implementations and own end-to-end delivery.
• Collaborate with stakeholders to develop process flows, requirements and program solutions.
• Ensure timely product development and implementation meeting PSC/PECS expectations.
• Collaborate with PSC technology group to review system requirements for agent experience.
• Facilitate conversations with operational teams to determine needs and deliver optimized workflow.
• Define project scope and translate into actionable tasks and schedules.
• Manage implementation processes, including progress tracking, problem resolution, testing, documentation, and training.
• Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.
• Lead cross-functional teams to plan project meetings and drive accountability for deliverables.
• Update stakeholders on progress and manage expectations regarding project aspects.
• Identify issues, explore solutions and implement resolutions.
• Up to 25% travel required.
• Perform additional duties as needed.

Skills

Project management

Leadership

Stakeholder management

Agile decision making

Education

Bachelor's Degree or higher

Advanced Degree

Tools

Microsoft Excel

Outlook

Word

Visio

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Project/Program Management Group

Job Sub Function

Project/Program Management

Job Category

Professional

All Job Posting Locations

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Manager, Implementation to be located in Pittsburgh, PA; Raleigh, NC; Phoenix, AZ; or Orlando, FL; Charlotte, NC; Dallas, TX; or Horsham PA.

Purpose

We are seeking a Manager, Implementation to drive projects from initiation to completion. The Manager, Implementation will own the launch process in designated therapeutic areas, defining project requirements and engaging with the main stakeholders to deliver projects to completion. The Manager will solve problems and advocate for solutions while securing stakeholder buy-in. Post-launch, the Manager, Implementation will provide historical context to operational leadership and assist with change requests and program enhancements.

Responsibilities

• Act as the primary point of contact for assigned implementations and own end-to-end delivery.
• Collaborate with key stakeholders to develop process flows, requirements and program solutions that enhance patient, provider and agent experiences.
• Ensure timely product development and implementation that meets PSC/PECS expectations.
• Collaborate with PSC technology group to review system requirements that enhance the agent experience.
• Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow.
• Define project scope and translate it into actionable tasks and schedules
• Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training.
• Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.
• Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables.
• Update stakeholders on progress and manage expectations regarding project aspects.
• Identify issues, explore solutions and implement effective resolutions.
• Up to 25% travel is required.
• Perform additional duties assigned based on staffing and implementation needs.

Required Qualifications

• Bachelor's Degree or higher.
• Minimum of 6 years’ experience in HUB services implementation management, program management or operations management.
• Deep knowledge of patient support programs and patient access and affordability solutions (such as reimbursement services, free drug program and pharmacy services).
• Demonstrated ability to lead, manage and successfully launch new process or technology enhancements.
• Proven ability to lead and collaborate effectively with direct and indirect project teams.
• Ability to conceptualize, develop, implement and evaluate projects and processes.
• Proficient with Microsoft Excel, Outlook, Word, and Visio

Preferred Qualifications

• Advanced Degree
• Program or clinical experience in the therapeutic areas of immunology and/or oncology
• Experience in medical benefits and infusion services

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.

Preferred Skills

Agile Decision Making, Agility Jumps, AI Judgement Integration, Analytics Insights, Cross-Functional Collaboration, Expectation Management, Leadership, Organizational Project Management, Organizing, Process Improvements, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Quality Assurance (QA), Statement of Work (SOW), Technical Credibility