Implementation Leader - End-to-End Patient Solutions

Johnson & Johnson Co.; Raleigh (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Johnson & Johnson is seeking a Manager, Implementation to drive end-to-end projects from initiation to completion across multiple U.S. locations including Pittsburgh, Raleigh, Phoenix, Orlando, Charlotte, Dallas, and Horsham.

You will own the launch process in designated therapeutic areas, define requirements, engage stakeholders, and secure buy-in. Post-launch, you will support change requests and program enhancements to optimize operations.

Qualifications

• Bachelor's degree minimum; higher degree preferred.
• 6+ years’ experience in HUB services implementation management, program management or operations management.
• Deep knowledge of patient support programs and patient access and affordability solutions (reimbursement services, free drug programs, pharmacy services).
• Demonstrated ability to lead, manage and launch new process or technology enhancements.
• Proven ability to lead and collaborate with direct and indirect project teams.
• Ability to conceptualize, develop, implement and evaluate projects and processes.
• Proficient with Microsoft Excel, Outlook, Word, and Visio

Responsibilities

• Act as the primary point of contact for assigned implementations and own end-to-end delivery.
• Collaborate with stakeholders to develop process flows, requirements and program solutions.
• Ensure timely product development and implementation meeting PSC/PECS expectations.
• Collaborate with PSC technology group to review system requirements for agent experience.
• Facilitate conversations with operational teams to determine needs and deliver optimized workflow.
• Define project scope and translate into actionable tasks and schedules.
• Manage implementation processes, including progress tracking, problem resolution, testing, documentation, and training.
• Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.
• Lead cross-functional teams to plan project meetings and drive accountability for deliverables.
• Update stakeholders on progress and manage expectations regarding project aspects.
• Identify issues, explore solutions and implement resolutions.
• Up to 25% travel required.
• Perform additional duties as needed.

Skills

Project management

Leadership

Stakeholder management

Agile decision making

Education

Bachelor's Degree or higher

Advanced Degree

Tools

Microsoft Excel

Outlook

Word

Visio

Job description

Johnson & Johnson is seeking a Manager, Implementation to drive end-to-end projects from initiation to completion across multiple U.S. locations including Pittsburgh, Raleigh, Phoenix, Orlando, Charlotte, Dallas, and Horsham.

You will own the launch process in designated therapeutic areas, define requirements, engage stakeholders, and secure buy-in. Post-launch, you will support change requests and program enhancements to optimize operations.