Manager, Implementations - Remote (US)

NEPSE Trading; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

GXO is seeking a Manager, Implementations to oversee the successful implementation of new client business and continuous improvement at our 3PL company. You will work with cross-functional teams to ensure distribution and fulfillment services meet client needs.

Responsibilities include defining operations concepts with scope and KPIs, providing onsite support during go-live, coordinating resources, and leading the implementation team for complex launches. Travel up to 75% may be required.

Qualifications

• 5 years of experience in startup environments, operations and change management.
• Experience with Microsoft Office and computerized scanner equipment.
• Experience working in 3PL, distribution or fulfillment centers.

Responsibilities

• Defines the concept of operations with the project scope, KPIs, system requirements, and SOPs.
• Provide onsite support and coordinate resources during go-live and implement processes.
• Coordinate and manage cross-functional teams across operations, logistics, IT, engineering and customer service to ensure client success.
• Conduct regular status meetings to track progress and identify potential issues.
• Develop and maintain relationships with stakeholders and clients to ensure satisfaction.
• Leads and coaches the implementation team for successful launches of complex new business.
• Oversees the development of contractual documents and addendums.
• Identifies and manages project risks and communicates with executives and clients.

Skills

Startup experience

Change management

Operations

Education

Bachelor's or Master's in Supply Chain Management or Business

Tools

WMS

SQL

Microsoft Office

Scanner equipment

Job description

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. As the Manager, Implementations you will be responsible for overseeing the successful implementation of new client business and continuous improvement at our 3PL company. The Manager, Implementations will work closely with cross-functional teams to ensure that new clients are set up for success and that our distribution and fulfillment services meet their needs and requirements.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Defines the concept of operations in conjunction with contractual exhibits through the development of the project scope, KPIs, system requirements, process flows and SOPs.
• Provide onsite support throughout the project and assists in coordinating resources during go-live Implement and maintain operational processes and procedures.
• Coordinate and manage cross-functional teams, including operations, logistics, IT, engineering and customer service, to ensure that new clients are set up for success.
• Conduct regular status meetings with clients and internal teams to track progress and identify any potential issues.
• Develop and maintain strong relationships with internal stakeholders and external clients to ensure their satisfaction with our services.
• Leads and coaches the implementation team throughout the project to ensure a successful launch of complex and strategic new business.
• Oversees the development of contractual documents and addendums
• Identifies and manages risk throughout the project, ensuring communication to all stakeholders including executives and clients.

What you need to succeed at GXO:

At a minimum, you’ll need:

• 5 years of experience working in startup environments, operations and change management
• Experience with Microsoft Office and computerized scanner equipment
• Experience working in 3PL, distribution or fulfillment centers

It’d be great if you also have:

• Bachelor’s or master’s degree in Supply Chain Management, Business or related field
• 3 years of experience in 3PL
• Availability to travel up to 75% of the time
• Basic SQL experienceAbility to engage and collect testing information from cross functional teams and translate that information into practical testing scenarios within a WMS or automation
• WMS experience
• Availability to work a flexible schedule including some weekends
• Ability to influence others, work as part of a team and act as a catalyst for change

We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Review GXO's candidate privacy statement here.