Small Parcel Coordinator

Its-Logistics,-LL; Reno (NV); On-site; USD 38,000 - 48,000; Full time

Job summary

ITS Logistics is hiring a Small Parcel Coordinator to support our fast-paced Distribution & Fulfillment team. You will monitor shipments end-to-end, manage parcel data for monthly reviews, and maintain accurate client records in portals. The role emphasizes customer communication and proactive issue resolution.

Ideal candidates are detail-oriented, organized, and proficient in Excel/Outlook. No prior experience required; training is provided.

Qualifications

• Detail-oriented with strong organizational skills.
• Excellent customer service orientation and communication skills.
• Proficient in Microsoft Office Suite (Excel/Word/Outlook).
• Ability to multitask, prioritize, and meet deadlines in a dynamic environment.
• Collaborative mindset with a strong work ethic.

Responsibilities

• Shipment Tracking & Visibility across carrier platforms and systems with 100% visibility and proactive updates.
• Data Management & Reporting including metrics like cost per package, cycle time, weight, and dimensions for monthly reviews.
• Responding to customer inquiries, providing shipment status updates, and documenting in portals.
• Handle carrier claims from initiation through resolution with accurate documentation.
• Coordinate pickup and delivery appointments at ITS facilities and off-site locations.
• Organize and maintain team documents, SOPs, and reference materials.
• Support client invoicing with data verification.

Skills

Attention to detail

Customer service

Microsoft Office

Multitasking

Team collaboration

Education

Associate degree or equivalent experience

Tools

Transportation Management System (TMS)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day.

What makes us different is our focus on people and culture. We are offering more than just a job, we’re offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available – including modern AI technology – to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset – honest, adaptable, and commitment.

When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever changing environment.

Join our rapidly growing Distribution & Fulfillment team as a Small Parcel Coordinator and build a rewarding career in the trillion-dollar supply chain and logistics industry—no prior experience required! We're seeking a detail-oriented, organized professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Reporting directly to the Small Parcel Manager, you'll play a critical role in supporting our small parcel clients through precise coordination, proactive communication, and data-driven insights.

Responsibilities include but are not limited to:

• Shipment Tracking & Visibility: Monitor shipments throughout their entire lifecycle using carrier platforms and systems, ensuring 100% visibility and proactive updates for our customers
• Data Management & Reporting: Maintain exceptional data integrity for monthly business reviews (MBRs), including metrics such as cost per package, cycle time, weight and dimension details, and other key performance indicators
• Customer Service Excellence: Respond promptly to customer inquiries, provide shipment status updates, communicate delays or issues, and maintain accurate records in customer portals
• Claims Processing: Handle carrier claims from initiation through resolution, ensuring timely and accurate documentation
• Appointment Coordination: Schedule and manage pickup and delivery appointments at ITS facilities and off-site locations
• Process Documentation: Organize and maintain team documents, standard operating procedures, and reference materials
• Invoice Support: Compile and verify data for accurate client invoicing
• Additional Responsibilities: Support team initiatives and special projects as needed

Position Requirements

• Exceptional attention to detail and organizational skills
• Strong customer service orientation with excellent communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to multitask, prioritize, and meet deadlines in a dynamic environment
• Collaborative mindset with a strong work ethic and positive attitude
• Associate degree or equivalent experience is preferred

Physical Demands

• Constantly remains in a seated or standing stationary position at a professional desk workstation for prolonged periods (typically 80%+ of a shift).
• Continuous use of hands and fingers to navigate a Transportation Management System (TMS), manipulate complex spreadsheets, and rapidly respond via digital communication channels.
• High vocal and auditory stamina required to handle continuous phone communication with external carrier dispatchers, freight brokers, and delivery drivers.
• Close visual acuity is strictly required for extensive, daily computer terminal use, tracking transit maps, and auditing freight bills of lading.
• Work is primarily conducted in a climate-controlled office environment with low to moderate noise levels. Occasional mobility is required to navigate to on-site distribution floors or shipping windows where exposure to warehouse dust, moving equipment, and fluctuating dock temperatures may occur.

FLSA Status: Non-Exempt

Schedule: 7am-3:30pm Monday through Friday

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.