Implementation Manager

Self Bill Pro LLC; Town of Florida, Northern (NY, KY); On-site; USD 80,000 - 100,000; Full time

Job summary

Self Bill Pro LLC is seeking an Implementation Manager to lead EDI integration projects, data mapping, testing, and deployment. This client-facing role requires strong communication and project management to ensure accurate data exchange between benefit administration systems and the Self Bill Pro platform.

Fully remote position in the United States, overseeing 15–25 projects concurrently, collaborating with clients, carriers, and internal teams to deliver high-quality implementations and

Qualifications

• Extensive portfolio management experience with internal and external stakeholders.
• Proven client-facing experience and ability to navigate difficult conversations.
• 4+ years in EDI and/or API implementation and support in benefits administration.
• Strong customer service orientation and proactive issue resolution.
• Understanding of fixed-width and LDEx XML formats.
• Familiarity with benefit administration platforms (e.g., ADP, Workday) a plus.
• Experience with data mapping and transformation tools; proficient in Excel.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and projects and meet deadlines.
• Strong analytical abilities to diagnose issues and craft solutions.
• Track record of building lasting client relationships.
• Clear, confident communication about timelines and status.

Responsibilities

• Manage a portfolio of 15–25 concurrent implementation projects with strong PM and client service skills.
• Gather and analyze business requirements for EDI integration, translating needs into specs.
• Design and implement EDI data mappings and transformations for accurate data flow.
• Troubleshoot and resolve EDI transmission and processing errors to minimize client impact.
• Serve as a key externally-facing professional shaping Self Bill Pro’s reputation.
• Coordinate with internal teams and external partners to ensure timely deliveries.
• Provide ongoing support and maintenance for EDI integrations.
• Monitor and optimize EDI processes for efficiency and performance.
• Stay up-to-date on EDI, API, and benefit administration trends for best practices.
• Act as a technical liaison, translating complex concepts to non-technical stakeholders.
• Build trusted relationships with client stakeholders, brokers, and carrier partners.
• Anticipate client needs and deliver a best-in-class implementation experience.
• Provide a steady, reliable presence for clients throughout projects.
• Deliver clear, timely updates on project status at each touchpoint.

Skills

Portfolio management

Client-facing

EDI implementation

Customer service

Fixed-width / LDEx XML

Benefit platforms knowledge

Data mapping / Excel

Communication

Multi-tasking

Analytical

Client relationship

Project timelines

Education

Bachelor’s Degree Preferred

Job description

About Self Bill Pro:

Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.

About the Role: $80,000 - $100,000 per year

The Implementation Manager plays a crucial role in ensuring the efficient and accurate exchange of critical enrollment data between benefit administration systems, insurance carriers, and the Self Bill Pro system, as well as the timely resolution of any related issues. This client-facing role is responsible for supporting the full lifecycle of EDI integration projects, from requirements gathering and data mapping to testing, deployment, and ongoing support. The ideal candidate will possess strong interpersonal and client service skills, an understanding of EDI standards, benefit administration processes, and project management principles. This is a FULLY remote position.

Key Responsibilities:

• Effectively manage a portfolio of 15-25 concurrent implementation projects at any given time, using advanced project management and client service skills.

• Gather and analyze business requirements for EDI integration projects, translating client needs into technical specifications.

• Design and implement EDI data mappings and transformations to ensure accurate data flow.

• Proactively troubleshoot and resolve EDI transmission and processing errors, minimizing disruptions for clients.

• Serve as a key externally-facing professional with direct influence and impact on Self Bill Pro’s reputation in the benefits technology space.

• Coordinate effectively with internal teams and external partners (clients, carriers) to ensure successful and timely project delivery.

• Provide ongoing support and maintenance for EDI integrations, ensuring long-term system stability.

• Monitor and optimize EDI processes for efficiency and performance, seeking continuous improvement opportunities.

• Stay up-to-date on industry trends and best practices in EDI, API integrations, and benefit administration, applying new knowledge to enhance our services.

• Act as a key technical liaison, clearly communicating complex technical concepts to non-technical stakeholders.

• Build genuine, trusted relationships with client stakeholders, brokers, and carrier partners that reflect a high standard of client care.

• Anticipate client needs and go beyond baseline expectations to deliver a best-in-class implementation experience.

• Serve as a steady, reliable presence for clients throughout their project, reinforcing confidence in Self Bill Pro at every touchpoint.

• Provide clients with clear, timely, and specific communication on project status throughout each implementation.

Qualifications:

• 6+ years managing a portfolio of concurrent projects with both internal and external stakeholders.

• 6+ years of client-facing role, with demonstrated experience independently navigating difficult client conversations and resolving escalated issues

• 4+ years of experience in EDI and/or API implementation and support, preferably within the benefits administration industry.

• Strong customer service orientation with a proactive approach to owning and resolving client issues.

• Understanding of fixed-width file formats and the LDEx XML file format.

• Familiarity with common benefit administration platforms (e.g., ADP Workforce Now, Workday, bswift) and/or insurance carrier systems is a plus.

• Experience with, or a strong interest in learning, data mapping and transformation tools. A comfort with, or interest in, analyzing and manipulating data, particularly using Microsoft Excel, is essential.

• Excellent communication, interpersonal, and problem-solving skills, both written and verbal.

• Ability to manage multiple tasks and projects simultaneously and meet deadlines in a dynamic environment.

• Strong analytical abilities to diagnose issues and develop effective solutions.

• A genuine passion for client service, with a track record of building strong, lasting client relationships.

• Strong track record of clear, confident communication with clients, particularly around project timelines and status.

• Bachelor’s Degree Preferred
  

  Why Join Self Bill Pro:

  At Self Bill Pro, you’ll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. If you are a highly motivated individual with a passion for technology and a desire to make a difference in the employee benefits landscape, we encourage you to apply!