Implementation Manager

Dealpath; San Francisco (CA); On-site; USD 117,000 - 127,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

401(k) retirement plan

Paid Parental Leave

Flexible Time Off (FTO)

Commuter benefits program

Monthly wellness reimbursement

Job summary

Dealpath is seeking a self-motivated Implementation Manager in San Francisco, responsible for managing customer implementations and improving processes. The ideal candidate should have a Bachelor's degree and 3-5 years of experience in implementation or customer success, with proficiency in Excel. The role includes working closely with product and sales teams, identifying growth opportunities, and enhancing client satisfaction. Dealpath offers competitive compensation within a hybrid work environment.

Qualifications

• 3-5 years of relevant experience in implementation, customer success, or project management.
• Strong knowledge and proficiency in Excel/Google Sheets.
• High attention to detail and problem-solving skills.

Responsibilities

• Manage 6-8 customer implementations with efficiency.
• Identify growth opportunities within customer accounts.
• Relay customer feedback to product and sales teams.

Skills

Implementation management

Project management

Customer success

Communication skills

Excel / Google Sheets

Education

Bachelor's degree or higher

Tools

SQL

Salesforce

Job description

Dealpath is looking for a self‑motivated Implementation Manager to join our growing team!

As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post‑sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.

You're excited about this opportunity because you'll:

• Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
• Improve existing implementation processes to increase speed, efficiency and customer satisfaction
• Actively identify growth opportunities in accounts
• Work cross‑functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations

We are excited that you are:

• A self‑motivated team player, ready to embrace a fast‑paced, high‑growth environment
• Product‑focused; you enjoy and feel challenged mastering new software
• Able to effectively partner, collaborate, and communicate with technical and non‑technical colleagues
• Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
• Always thinking of new ways to effectively serve customers and improve the implementation team's internal processes
• Resourceful and not afraid to try out‑of‑the‑box approaches to resolve complex issues

Qualifications:

• Bachelor's degree or higher
• 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
• Strong knowledge and proficiency in Excel / Google Sheets
• High attention to detail and accuracy
• Demonstrated ability to manage ambiguity and apply problem‑solving skills
• Excellent verbal, written, and interpersonal communication skills

For Bonus Points:

• Familiarity with SQL, Salesforce, and other Software‑as‑a‑Service
• Commercial Real Estate background

The Perks & Culture:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• 401(k) retirement plan
• Paid Parental Leave
• Flexible Time Off (FTO) policy
• Commuter benefits program
• Monthly wellness reimbursement to support physical and mental well‑being
• Hybrid Work Policy, 3 days in office
• For candidates based in California, the compensation range is $117,000 - $127,000 OTE. This position is also eligible for Dealpath's equity plan
• Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer
• Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available

About Dealpath:

Dealpath is the world's largest and most trusted real estate investment management platform. To date, Dealpath has powered over $10 trillion in transactions in partnership with hundreds of firms, from leading global institutions including Blackstone, Nuveen, LaSalle, CBRE IM, and MetLife to lean mid‑market and regional organizations.

Dealpath drives investment performance by uniting data, insights, and execution in a platform purpose‑built for real estate, giving firms the tools they need to operate with speed and precision and unlock opportunity in a dynamic and competitive landscape where information reigns supreme.

Our company is led by an experienced team and backed by a combination of top‑tier venture capital firms and strategic industry partners including Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.

We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!