Implementation Manager

Dealpath; New York (NY); Hybrid; USD 117,000 - 127,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) retirement plan

Paid Parental Leave

Flexible Time Off (FTO) policy

Commuter benefits program

Monthly wellness reimbursement

Job summary

Dealpath is seeking a self-motivated Implementation Manager to oversee customer implementations while enhancing processes and ensuring satisfaction. This role requires a Bachelor's degree and 3-5 years in implementation or similar areas. Candidates should have a strong proficiency in Excel/Google Sheets, excellent communication skills, and the ability to manage ambiguity. Perks include medical insurance, 401(k) plan, flexible time off, and a hybrid work policy. Base compensation for New York ranges from $117,000 to $127,000 OTE.

Qualifications

• 3–5 years of experience in implementation, customer success, project management, technical consulting, and/or financial analysis.
• High attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Manage 6-8 implementations, ensuring customers are set up with product and industry best practices.
• Improve existing implementation processes to increase speed and customer satisfaction.
• Identify growth opportunities in accounts.

Skills

Implementation

Customer Success

Project Management

Technical Consulting

Financial Analysis

Excel

Google Sheets

Education

Bachelor's degree or higher

Tools

SQL

Salesforce

Job description

Dealpath is looking for a self-motivated Implementation Manager

As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post‑sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.

You're excited about this opportunity because you'll:

• Efficiently manage 6-8 implementations, ensuring customers are set up with product and industry best practices
• Improve existing implementation processes to increase speed, efficiency and customer satisfaction
• Actively identify growth opportunities in accounts
• Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations

We are excited that you are:

• A self‑motivated team player, ready to embrace a fast‑paced, high‑growth environment
• Product‑focused; you enjoy and feel challenged mastering new software
• Able to effectively partner, collaborate, and communicate with technical and non‑technical colleagues
• Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
• Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes
• Resourceful and not afraid to try out‑of‑the‑box approaches to resolve complex issues

Qualifications

• Bachelor’s degree or higher
• 3–5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
• Strong knowledge and proficiency in Excel / Google Sheets
• High attention to detail and accuracy
• Demonstrated ability to manage ambiguity and apply problem‑solving skills
• Excellent verbal, written, and interpersonal communication skills

For Bonus Points

• Familiarity with SQL, Salesforce, and other Software‑as‑a‑Service
• Commercial Real Estate background

The Perks & Culture

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
• 401(k) retirement plan.
• Paid Parental Leave.
• Flexible Time Off (FTO) policy.
• Commuter benefits program.
• Monthly wellness reimbursement to support physical and mental well‑being.
• Hybrid Work Policy, 3 days in office.
• For candidates based in New York, the compensation range is $117,000 – $127,000 OTE. This position is also eligible for Dealpath's equity plan.
• Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.
• Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.