Implementation Manager

Canvas Medical

San Francisco (CA)

On-site

USD 95,000 - 110,000

Full time

14 days+

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Job summary

A healthcare technology company is looking for an Implementation Manager to lead customer adoption of their platform. This remote position involves managing implementations from kickoff through go-live, collaborating with clinical and operational leaders, and navigating technical conversations with stakeholders. Ideal candidates will have experience in healthcare SaaS, project management skills, and a technical mindset to bridge gaps between teams. Competitive compensation is offered, ranging from $95K to $110K.

Qualifications

Experience in healthcare technology, project management, and SaaS implementations.
Ability to translate complex technical details into actionable plans.
Strong communication skills to engage technical and non-technical stakeholders.

Responsibilities

Own implementation plans, timelines, and scope from kickoff through go-live.
Partner with clients to design and implement workflows aligned to best practices.
Lead stabilization and transition to ongoing support/customer success team.

Skills

Implementation experience in healthcare SaaS

Strong project management fundamentals

Technical curiosity and learning agility

Comfort operating in fast-paced environment

Job description

About Canvas Medical

Canvas Medical, established in 2015, is the EMR company accelerating everyday medicine at the speed of science. Canvas helps customers optimize the clinician experience using its unified architecture and developer tools—enabling optimized workflows, connected patient experiences, and integrated healthcare data. Canvas works with customers across all care models and verticals, from direct‑to‑consumer virtual care to at‑risk complex care and everything in between. For more information about Canvas Medical, visit canvasmedical.com.

About The Role

As an Implementation Manager, you will be the key driver in ensuring new customers successfully adopt the Canvas platform. You will lead clients through discovery, configuration, solution design, integration set up, and training. You will act as the customer‑facing quarterback to ensure clinical workflows are implemented seamlessly to ensure a successful go‑live.

Key components of this role include technical fluency and clear communication. You should be comfortable discussing topics such as system design, APIs, data models, and SDK‑driven extensions. You should also be equally comfortable translating those concepts into plain language for non‑technical stakeholders. You’ll bridge the gap between customer teams and internal Canvas teams by understanding system design, clarifying requirements, and turning complex technical details into actionable implementation plans that help customers adopt Canvas confidently within their broader ecosystem.

This position is an excellent fit for individuals with experience in healthcare technology, project management, and SaaS implementations, who excel in fast‑paced, customer‑facing environments.

What You’ll Do

Lead Implementations End‑to‑End

Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go‑live.
Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan.
Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision‑making.

Workflow & Configuration Delivery (Core Product)

Partner with client clinical and operational leaders to design and implement workflows aligned to best practices.
Serve as a subject‑matter expert, helping customers understand system capabilities and Canvas best practices.
Guide customers through adoption milestones and ensure usability for end users.

Plugin & Extensibility Delivery (SDK / API)

Confidently navigate API/SDK concepts to unblock workflows, examples:

Walk a developer through generating API keys
Speak to specific API resources and basic error troubleshooting
Translate workflows into SDK‑backed solutions

Willingness to learn how to use AI tools to accelerate plugin development and iterate on existing plugins (e.g., Claude code)
Translate customer workflows into plugin requirements and high‑level designs.

Post‑Go‑Live Success & Continuous Improvement

Lead stabilization and transition to ongoing support/customer success team.
Identify repeatable patterns, plugin gaps, and process improvements; share insights with internal teams.
Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes.

What We’re Looking For

Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech.
Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder communications.
Ability to reconstruct solutions from fundamental elements to drive radical innovation.
Individuals who approach ambiguous problems with a hypothesis‑driven mindset, identify key inputs/feedback loops and test assumptions before scaling a solution.
Technical curiosity and learning agility—able to become conversant in APIs/SDKs quickly.
Experience collaborating with engineering/product on complex issues.
Comfort operating in fast‑paced environment, running structured meetings, maintaining internal key stakeholders updated and driving decisions.
Experience with go‑live planning and on‑site/virtual launch support.

Nice to Haves