Implementation Manager

Canvas Medical; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401K program

Stock options

Healthcare benefits

Job summary

Canvas Medical in the United States is seeking an Implementation Manager to drive customer adoption of the Canvas platform. You will lead discovery, configuration, integration setup, and training, serving as the customer-facing quarterback through go-live.

You will translate complex API/SDK architectures into actionable plans, manage risks and timelines, and collaborate with product, engineering, and support to deliver seamless healthcare workflows and rapid time-to-value.

Qualifications

• Experience with go-live planning and on-site/virtual launch support.
• Experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech.
• Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder comms.
• Ability to translate technical concepts for non-technical stakeholders and guide adoption.

Responsibilities

• Lead Implementations End-to-End
• Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live
• Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan
• Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision-making

Skills

APIs

SDKs

Data models

Project management

Healthcare SaaS

Go-live planning

Job description

• As an Implementation Manager, you will be the key driver in ensuring new customers successfully adopt the Canvas platform
• You will lead clients through discovery, configuration, solution design, integration set up, and training
• You will act as the customer-facing quarterback to ensure clinical workflows are implemented seamlessly to ensure a successful go-live
• Key components of this role include technical fluency and clear communication
• You should be comfortable discussing topics such as system design, APIs, data models, and SDK-driven extensions
• You should also be equally comfortable translating those concepts into plain language for non-technical stakeholders
• You’ll bridge the gap between customer teams and internal Canvas teams by understanding system design, clarifying requirements, and turning complex technical details into actionable implementation plans that help customers adopt Canvas confidently within their broader ecosystem
• This position is an excellent fit for individuals with experience in healthcare technology, project management, and SaaS implementations, who excel in fast-paced, customer-facing environments
• Lead Implementations End-to-End
• Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live
• Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan
• Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision-making
• Workflow & Configuration Delivery (Core Product)
• Partner with client clinical and operational leaders to design and implement workflows aligned to best practices
• Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices
• Guide customers through adoption milestones and ensure usability for end users
• Plugin & Extensibility Delivery (SDK / API)
• Confidently navigate API/SDK concepts to unblock workflows, examples:
• Walk a developer through generating API keys
• Speak to specific API resources and basic error troubleshooting
• Translate workflows into SDK-backed solutions
• Willingness to learn how to use AI tools to accelerate plugin development and iterate on existing plugins (e.g. Claude code)
• Translate customer workflows into plugin requirements and high-level designs
• Post-Go-Live Success & Continuous Improvement
• Lead stabilization and transition to ongoing support/customer success team
• Identify repeatable patterns, plugin gaps, and process improvements; share insights with internal teams
• Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes

Benefits

• 401K program
• Stock options
• Healthcare benefits

Experience with go-live planning and on-site/virtual launch supportImplementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health techComfort operating in fast-pace environment, running structured meetings, maintaining internal key stakeholders updated and driving decisionsStrong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder commsIndividuals that approach ambiguous problems with a hypothesis-driven mindset, identify key inputs / feedback loops and tests assumptions before scaling a solutionExperience collaborating with engineering/product on complex issuesAbility to reconstructing solutions from fundamental elements to drive radical innovationTechnical curiosity and learning agility — able to become conversant in APIs/SDKs quicklyExperience training clinical staff and building enablement materialsFamiliarity with data migration concepts