Implementation Manager

Transformcap; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Health Catalyst is seeking a well-spoken, hard-working Implementation Manager to oversee onboarding of product rollouts to hundreds of healthcare facilities across the United States. You will plan, facilitate, and monitor onboarding to a proven software platform, acting as liaison between Health Catalyst and facilities to upgrade their current solution.

You will run regular meetings, learn onboarding tools, and understand facility capabilities to ensure timely, within-budget delivery and

Qualifications

• Experience with health IT implementations or HIE projects.
• Ability to document business and technical requirements clearly.
• Proven track record coordinating large cross-functional teams.

Responsibilities

• Lead successful implementations of Health Catalyst services for healthcare organizations.
• Maintain an effective project structure with reporting and governance.
• Manage stakeholder communications and escalation paths.
• Coordinate internal/external resources and manage project budgets and scope.
• Develop testing, training materials, and user readiness activities.
• Monitor risks, address issues, and drive on-time delivery.

Skills

HIE landscape knowledge

HL7 V2, C-CDA, FHIR

Project management

Interpersonal & negotiation

Cross-functional collaboration

Requirements gathering

Problem solving & time management

Microsoft Office

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Join one of the nation’s leading and most impactful health care performance improvement companies.

Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets.

Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:

• Data:integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation
• Analytics:deliver analytic applications & services that generate insight on how to measurably improve
• Expertise:provide clinical, financial & operational experts who enable & accelerate improvement
• Engagement:attract, develop and retain world-class team members by being a best place to work

Join a World-Class Healthcare Analytics Leader:
We’re looking for a well-spoken, hard-working, and humble Implementation Manager to help with the on-boarding of various product rollouts to hundreds of healthcare facilities across the United States. This position requires creating and owning the facilitation and planning of the onboarding of these healthcare facilities to a proven software platform. This plan will need to be reviewed with various stakeholders and then monitored with a cross functional team during its execution. This role requires the ability to be a liaison between Health Catalyst and these hundreds of facilities to upgrade their current solution. You will be required to run regular meetings with key stakeholders, learn the use of the various tools involved in the onboarding, and understand the capabilities of each facility targeted in this upgrade.

What you’ll own:

• Responsible for leading successful implementations of all the KPI Ninja by Health Catalyst service offerings to participating healthcare organizations.
• Provides a constant, effective operating structure for implementation projects through sound IT investment analysis, project management methodology, effective project resource allocation, and consolidated project performance reporting.
• Act as a single point of contact or escalation for customers and facilitate contact with the correct resources.
• Ability to communicate and effectively negotiate with an immediate manager(s), peers, and client partners with a high level of confidence and composure.
• Develop and assist with communications to the organization and customers regarding the project initiatives, status, and progress.
• Serve in a liaison role between application technology vendors, internal IS groups, and end users.
• Proactively participate in meetings.
• Ensure adherence to defined standards.
• Adheres to existing project management methodology by leveraging and promoting the use of existing tools, capturing best practices, identifying areas for process improvement, and the associated implementation.
• Develops and manages all key project governance documents and implementation plans.
• Proactively evaluates project activities, builds contingency plans, executes corrective action, and monitors issue resolution to mitigate risks such as scope and/or budget variances.
• Define, identify, secure, and coordinate internal and external resources and subject matter experts, as appropriate, for the program/project implementation.
• Manages the effective utilization of resources assigned to the project team, and proactively communicates resource capacity and shortages to the respective organization leads.
• Ensures that project team members complete tasks and deliverables on time and within budget and that the project delivers promised business functionality.
• Monitors and holds project resources accountable for meeting performance metrics.
• Manage projects within schedule and budget constraints according to specifications and ensure business objectives are met.
• Manages the scope of the project, and ensures that scope changes are reviewed and approved where appropriate
• Manage stakeholder expectations to ensure alignment with organizational goals and objectives.
• Identifies and capitalizes on interdependencies within the project to ensure end-to-end synergy during all phases of the project life cycle.
• Direct work assignments of internal and external resources to ensure support efforts are accomplished.
• Initiate and facilitate change management through established communication methods.
• Oversee the development of integrated testing, validation, development of training materials, and the conduct of the training.
• Identify, monitor, and develop strategies for mitigation.

What you bring:

• Troubleshoot, diagnose and accurately document interoperability problems and their probable causes.
• Identify root/cause, test, and implement solutions.
• Demonstrate new functionality to end users seeking inputs on future direction.

Important Soft & Technical Skills (What you bring to the role)

• Understanding of the Health Information Exchange (HIE) landscape and Health Information Technology (HIT).
• Understanding of HL7 V2, C-CDA, FHIR, and other healthcare message standards
• Ability to demonstrate knowledge of project management principles, practices, and software development life cycle.
• Exhibit the ability to promote and maintain good interpersonal relationships, and proficiency in team building, conflict resolution, and group interaction.
• Manage large diverse groups of people and work effectively with all staff as well as executive leadership.
• Demonstrate experience with evaluating customer needs and documenting the business case and technical requirements.
• Demonstrate effective problem-solving, analytical, and time-management skills.
• Proficient with Microsoft Office.

Experience & Education (Your background might include)

• Associate degree from an accredited higher education institution or equivalent role experience
• Previous project management experience working in an HIE, HIE vendor, or healthcare organization supporting software implementations
• Previous clinical knowledge is a plus.

Information Security and Compliance Responsibilities

• Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security.
• Adhere to and comply with the organizations Acceptable Use Policy.
• Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers.

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.

At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.